Global Operations & Marketing Tech Strategy Director

Manulife; Toronto; On-site; CAD 110,000 - 206,000; Full time

Job summary

A leading financial services organization in Toronto is seeking a strategic professional to join their Global Operations & Marketing Technology (GOMT) team. This hybrid role emphasizes collaboration and strategic execution in technology and process management. Ideal candidates will have proven experience in strategy development, strong communication skills, and proficiency in data analytics tools.

Benefits

Health insurance

Dental insurance

Paid time off

Retirement plans

Qualifications

• Proven professional experience in strategy, operating models, or process engineering.
• Strong influencing and collaboration skills.
• Exceptional oral and written communication skills.

Responsibilities

• Support the development and execution of strategy.
• Lead a small offshore team for reporting and maintenance.
• Develop reports on technology trends and engage with various teams.

Skills

Strategy development

Data analytics

Change management

Project management

Collaboration skills

Communication skills

Education

Post-secondary degree in Business, Engineering, or Computer Science

Master's degree or equivalent experience

Tools

MS PowerPoint

Excel

PowerBI

SharePoint

Job description

Overview

Join our Global Operations & Marketing Technology (GOMT) team! Collaborating with the VP, Tech Strategy and transformation; you will bring analytical thinking and a desire to learn and enable the execution of Manulife’s digital customer leadership strategy. The position is well-suited for someone who enjoys change, adapts quickly, and is able to navigate independently through complex processes. You’ll join a forward-thinking team of high-performing professionals focused on working together, challenging the status quo, and owning our future!

Position Responsibilities

• Support the development and execution of strategy through providing transparency into progress on strategic objectives in various formats and forums.
• Lead a small offshore team to drive the reporting and maintenance of financial and operational metrics; work with cross-functional teams to operationalize and maintain a comprehensive set of strategic and operations important metrics used to measure the success of our transformation and delivery
• Develop reports and increase thought leadership on technology trends, including partnering with Strategy Leads in other BUs and Functions.
• Support the learning and development approach and execution for GOMT team members by working closely with internal teams and vendors.
• Work closely with the Global Data Team on communications strategy and execution across teams, including leadership messaging for internal and external partners.
• Champion GOMT people engagement strategy design and execution, including the planning and implementation of global town halls, off-sites, team building workshops, conferences, etc.

Required Qualifications

• Proven professional experience in strategy development, operating models, process engineering, change management, training, data analytics, including a post-secondary degree and/or Master’s degree or equivalent experience in Business, Engineering, Computer Science program.
• Commercial and business sense to enable prioritization and strategic and fact based decision making.
• Strong influencing and collaboration skills.
• High level of proficiency with MS PowerPoint, Excel, PowerBI, Co-Pilot, SharePoint, Viva Engage.
• Experience integrating business and technology teams.
• Exceptional oral, written, and interpersonal communication skills with the ability to simplify complex technical concepts into business- and value-focused language; a key requirement is to communicate clearly and consistently keeping collaborators well-informed of progress and challenges.
• Enthusiastic about people development, including team engagements, training, and development.
• Advanced change management, project management (agile and waterfall), talent and training strategy and analytical skills for a variety of tasks.
• Experienced in working with non-local team members from other global regions.
• Remains current with emerging technologies across contact centre technology, MarTech, GenAI, automation, etc.
• Must be willing to collaborate with teams in Asia in corresponding time zone.
• Ability to multi-task, prioritize and attention to details, along with comfort in assisting with administrative and reporting tasks as needed
• Prior experience in strategy, planning or consulting is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and Equal Opportunity

Manulife is an equal opportunity employer. We embrace diversity and are committed to attracting, developing and retaining a workforce that reflects the diverse clients we serve, with fair recruitment, retention, advancement, and compensation practices. Our HR team will provide reasonable accommodations to applicants with needs during the recruitment process. If you require assistance, please contact [e-mail].

Location and Working Arrangement

Toronto, Ontario – Hybrid

Salary range and location notes

Salary range is expected to be between $110,530.00 CAD - $205,270.00 CAD. If applying outside the primary location, please contact [e-mail] for the salary range in your location. Actual salary will vary based on local market conditions, geography and factors such as knowledge, skills, qualifications, experience, and education/training. Employees may participate in incentive programs.

Manulife offers a wide range of benefits including health, dental, mental health, vision, disability, life and AD&D insurance, retirement plans, and paid time off. For U.S. applicants, contact [e-mail] for information about U.S.-specific PTO provisions.