Global Operations Excellence and Solutions Delivery Lead

Manulife; Toronto; Hybrid; CAD 71,000 - 119,000; Full time

Job summary

Manulife is seeking a Global Operations Excellence and Solutions Delivery Lead to drive strategic initiatives across Alternatives Investment Services. The role focuses on analyzing processes, enabling transformations, and deploying Power Platform-based solutions (Power Apps, Power Automate, Power BI) with an emphasis on AI and API integrations.

You will collaborate with D&A, operations, risk and other teams, prepare reports for leadership, and support change management efforts in a hybrid,

Qualifications

• Bachelor’s degree in business administration, management, finance, or related field; MBA a plus.
• Bilingualism in English and French is an asset; for Québec support.
• 5–8 years in transformation, business analysis, and project management.

Responsibilities

• Conduct strategic analyses of business processes, systems, and structures to identify improvements.
• Support planning, execution, and monitoring of transformation projects to meet deadlines and quality standards.
• Collect and analyze data to support decision-making and track progress of initiatives.
• Engage stakeholders across cross-functional teams to gather requirements and align on goals.
• Deliver digitization/automation solutions using Power Platform and integrate via APIs.
• Design and deploy AI solutions and cross-platform integrations to improve efficiency.
• Support change management with communication plans and training materials.

Skills

Power Platform

Power Apps

Power Automate

Power BI

SQL

Excel

Tableau

Agile/Scrum

Stakeholder management

Communication

Education

Bachelor's degree in business/related field

MBA

Tools

MS Project

Power Platform tools

Job description

The Global Operations Excellence and Solutions Delivery Lead will play a crucial role in driving strategic initiatives and organizational change across Alternatives Investment Services globally. This role involves analyzing current processes, identifying areas for improvement, and supporting the implementation of transformative projects that align with the company’s strategic objectives. Additionally, this role will also deploy develop solutions predominantly in Microsoft Power platform (including PowerApps, Power Automate, Power BI, and Microsoft based AI solutions)

Position Responsibilities:

• Strategic Analysis : Conduct detailed analyses of current business processes, systems, and structures to identify improvement opportunities

• Project Support : Assist in the planning, execution, and monitoring of transformation projects, ensuring they meet deadlines, and quality standards.

• Data Collection and Analysis : Gather and analyze data to support decision-making and track the progress of transformation initiatives.

• Stakeholder Engagement : Collaborate with cross-functional teams, including Digitization and Automation (D&A), operations, Risk and other stakeholders to gather requirements, communicate findings, and ensure alignment with strategic goals and support initiatives execution

• Solution Delivery : Deploy digitization and automation solutions using low-code/no-code tools, including Power Apps, Power Automate, and Power BI, and configure, test, and deploy solutions under the NextGen program.

• Integrated Solutions and AI Deployment : Design and deploy process-specific or function-wide AI solutions, including cross-platform integrations through APIs, to improve efficiency, scalability, and business outcomes.

• Change Management : Support change management efforts by developing communication plans, training materials, and other resources to facilitate smooth transitions.

• Reporting : Prepare detailed reports, presentations, and dashboards to communicate progress, findings, and recommendations to senior leadership and other stakeholders.

• Continuous Improvement : Promote a culture of continuous improvement by identifying best practices and innovative solutions to enhance organizational effectiveness.

Required Qualifications:

• Bachelor’s degree in business administration, Management, Finance, or a related field. A Master’s degree or MBA is a plus.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• 5-8 years of relevant experience in transformation, business analysis, and project management role.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely to various audiences.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Hands-on experience designing, developing, and deploying solutions using Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.
• Familiarity with project management methodologies and tools (e.g., Agile, Scrum, MS Project).
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications:

• Experience or exposure to deploying AI based solutions
• Professional certifications such as PMP (Project Management Professional), Six Sigma, or Lean are advantageous.
• Experience in a consulting or advisory role.
• Knowledge of industry-specific trends and challenges

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$71,475.00 CAD - $119,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.