Global Field Service Technician – Packaging Equipment

PCMC; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading packaging solutions provider is seeking a skilled Field Service Technician to join their dedicated team. This role involves ensuring high-quality installation, maintenance, and optimization of equipment at customer sites, requiring 60-75% travel across North America. Candidates should possess strong troubleshooting skills in mechanical and electrical systems, alongside a solid understanding of production environments. Exceptional customer service and communication skills are critical, as is the ability to work both independently and collaboratively. Join us and make a meaningful impact!

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) plan with company match

Qualifications

• Two-year diploma or seven years of relevant experience required.
• Must be proficient in troubleshooting mechanical and electrical systems.
• Ability to communicate effectively with clients and team members.

Responsibilities

• Troubleshoot and resolve equipment issues at customer sites.
• Assist in the installation and startup of new equipment.
• Cultivate strong customer relationships through effective communication.

Skills

Mechanical and electrical troubleshooting

Customer service skills

Time management

Interpersonal communication

VFD functions and programming

Pressure Sensitive Labeling Machines

Bilingual (English/Spanish)

Education

Two-year post-high-school diploma in electro-mechanical technology

High-school diploma with 7 years relevant experience

Tools

GE Proficy HMI programming

Allen Bradley controls

Pneumatic schematics

Job description

A leading packaging solutions provider is seeking a skilled Field Service Technician to join their dedicated team. This role involves ensuring high-quality installation, maintenance, and optimization of equipment at customer sites, requiring 60-75% travel across North America. Candidates should possess strong troubleshooting skills in mechanical and electrical systems, alongside a solid understanding of production environments. Exceptional customer service and communication skills are critical, as is the ability to work both independently and collaboratively. Join us and make a meaningful impact!