Global Director, Customer Success — Hybrid/Remote

WellnessLiving; Richmond Hill; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A wellness technology company is seeking a Director of Customer Success to lead global teams and ensure excellence in service delivery. The ideal candidate will have significant experience within SaaS and a proven record of improving customer satisfaction. This role offers a competitive salary, hybrid work options, and opportunities for growth. Join a dynamic team dedicated to making a meaningful impact in the health and wellness industry.

Benefits

Competitive salary

Flexible hybrid work environment

Benefits package

Qualifications

• 8+ years experience in Customer Success or Support operations.
• 3+ years in a senior leadership role.
• Proven track record in improving retention and customer satisfaction.

Responsibilities

• Lead and oversee global Customer Success operations.
• Build high-performing teams focused on accountability.
• Implement efficient operating models and key performance metrics.

Skills

SaaS experience

Leadership

Data-driven performance management

Communication

Analytical skills

Education

Bachelor's degree in business or operations

Master's degree (preferred)

Tools

Zendesk

Salesforce Service Cloud

Intercom

Job description

A wellness technology company is seeking a Director of Customer Success to lead global teams and ensure excellence in service delivery. The ideal candidate will have significant experience within SaaS and a proven record of improving customer satisfaction. This role offers a competitive salary, hybrid work options, and opportunities for growth. Join a dynamic team dedicated to making a meaningful impact in the health and wellness industry.