Global Customer Support Manager for Scale & Delight

MaintainX; Montreal, Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading software company in Montreal seeks a Customer Support Manager to lead their global support team. You will ensure high-quality customer experiences and enable your team to excel in a fast-paced environment. Ideal candidates have over 5 years experience in customer support, strong leadership abilities, and familiarity with help desk systems. The role offers a competitive salary and benefits, including health coverage and equity opportunities.

Benefits

Competitive salary

Health, dental, and vision coverage

401(k) / RRSP enrollment program

Take-what-you-need PTO

Diverse work culture

Qualifications

• 5+ years of experience managing customer support or success teams, preferably in SaaS.
• Proven track record of building, scaling, and developing high-performing teams.
• Highly organized with the ability to prioritize, delegate, and thrive in a fast-paced environment.

Responsibilities

• Lead, coach, and mentor a team of Customer Support Representatives.
• Define and track KPIs for support performance.
• Manage workforce planning, scheduling, and training for a 24/7 global customer base.

Skills

Leadership skills

Customer-first mindset

Data analysis

Coaching skills

Communication skills

Tools

Zendesk

Intercom

Notion

Job description

A leading software company in Montreal seeks a Customer Support Manager to lead their global support team. You will ensure high-quality customer experiences and enable your team to excel in a fast-paced environment. Ideal candidates have over 5 years experience in customer support, strong leadership abilities, and familiarity with help desk systems. The role offers a competitive salary and benefits, including health coverage and equity opportunities.