Global Customer Success Manager - Earth Observation

GHGSAT; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

An innovative environmental technology company in Montreal is seeking a Customer Success Manager for a 1-year temporary contract. The role involves managing client relationships, coordinating projects, and acting as a technical resource for customers. Candidates should have over 3 years of experience in Customer Success or Project Management, with strong communication and account management skills. The company offers a competitive salary, stock options, and a flexible work environment, promoting a diverse and inclusive workplace.

Benefits

Competitive salary + stock options

Comprehensive benefits

Paid time off

Flexible work environment

Qualifications

• More than 3 years of experience in Customer Success, Project Management, or equivalent roles.
• Experience in Earth Observation or data company is a significant asset.
• Ability to manage relationships with senior external stakeholders.

Responsibilities

• Coordinate between Sales and Operations teams to ensure service delivery.
• Track project requirements and report on outcomes regularly.
• Act as an internal advocate for customers with Product Management.

Skills

Customer Success

Project Management

Account Management

Technical Sales Acumen

Communication Skills

Education

Technical university degree or equivalent experience

Job description

An innovative environmental technology company in Montreal is seeking a Customer Success Manager for a 1-year temporary contract. The role involves managing client relationships, coordinating projects, and acting as a technical resource for customers. Candidates should have over 3 years of experience in Customer Success or Project Management, with strong communication and account management skills. The company offers a competitive salary, stock options, and a flexible work environment, promoting a diverse and inclusive workplace.