Global Customer Success Architect

Ironbelly Studios; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology solution provider in Ontario seeks a Customer Success Manager to establish success operations and lead a global team. The ideal candidate will have extensive customer-facing experience and a strong technical background. Responsibilities include managing customer inquiries, analyzing feedback, and improving engagement strategies. This transformative role requires excellent communication skills and the ability to drive customer retention and growth.

Qualifications

• 10–15 years of experience in customer-facing roles.
• Minimum of 3-5 years leading customer success or account management teams.
• Strong understanding of software and hardware systems.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Monitor and manage incoming support tickets.
• Collaborate with engineering teams to resolve technical challenges.
• Build out and manage a global customer success team.

Skills

Customer Engagement

Technical Support

Account Management

Communication Skills

Analytical Skills

Education

Bachelor's degree in engineering, Computer Science, Business, or equivalent experience

Tools

Salesforce

Jira

Job description

A technology solution provider in Ontario seeks a Customer Success Manager to establish success operations and lead a global team. The ideal candidate will have extensive customer-facing experience and a strong technical background. Responsibilities include managing customer inquiries, analyzing feedback, and improving engagement strategies. This transformative role requires excellent communication skills and the ability to drive customer retention and growth.