Global Customer Care & Operations Leader

Boston Scientific Gruppe; Ottawa; Hybrid; CAD 79,000 - 159,000; Full time

Job summary

A global medical device company is seeking a Customer Care Manager based in Ottawa to oversee customer service operations and improve processes. This role requires a bachelor's degree and at least 5 years of experience in customer service operations. The candidate should possess strong interpersonal skills, leadership abilities, and expertise in conflict resolution. The position operates on a hybrid model, requiring in-office attendance at least three days a week.

Qualifications

• 5+ years of experience in customer service operations or a similar leadership role.
• Proven ability to lead teams, resolve conflicts, and manage complex operational challenges.

Responsibilities

• Oversee the daily inquiries for the customer care team, ensuring timely and accurate responses.
• Provide guidance and support during manufacturing and supply chain disruptions.
• Manage communications during major logistics disruptions to ensure transparency and continuity.
• Report on logistics performance and order accuracy.

Skills

Interpersonal skills

Communication skills

Team leadership

Conflict resolution

Education

Bachelor’s degree in a related field

Job description

A global medical device company is seeking a Customer Care Manager based in Ottawa to oversee customer service operations and improve processes. This role requires a bachelor's degree and at least 5 years of experience in customer service operations. The candidate should possess strong interpersonal skills, leadership abilities, and expertise in conflict resolution. The position operates on a hybrid model, requiring in-office attendance at least three days a week.