Global CSM for AI SaaS - Hybrid, 1:1 Coaching

Cloudtalk; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A dynamic SaaS company in Toronto is seeking a Customer Success Manager to own the customer journey from onboarding to renewals. The ideal candidate has a customer-first mindset, a data-driven approach, and experience in B2B SaaS. You will collaborate closely with teams across the organization to ensure clients maximize their use of the platform. The role offers flexibility with a hybrid work model and numerous perks including unlimited paid time off and professional development opportunities.

Benefits

Unlimited Paid Time Off

Home Office Budget

1-1 Coaching sessions

Growth & Development Budget

Fitness Allowance

Recharge Fridays

Referral bonuses

Qualifications

• Experience in Customer Success/Support or Onboarding in a SaaS company.
• You love making customers successful and guiding them to product best practices.

Responsibilities

• Own the full customer journey, from onboarding to renewals.
• Guide clients through best practices and collaborate with Technical Consultants.
• Monitor usage and prevent roadblocks to improve retention.
• Ensure seamless handoffs with Sales & Product teams.

Skills

Customer-first mindset

Data-driven & analytical

Technical aptitude

Industry knowledge

Proven experience

Familiarity with customer tools

Business fluency in English

Business fluency in Spanish

Tools

Excel

BI dashboards

Zendesk

Custify

Planhat

Velaris

HubSpot

Job description

A dynamic SaaS company in Toronto is seeking a Customer Success Manager to own the customer journey from onboarding to renewals. The ideal candidate has a customer-first mindset, a data-driven approach, and experience in B2B SaaS. You will collaborate closely with teams across the organization to ensure clients maximize their use of the platform. The role offers flexibility with a hybrid work model and numerous perks including unlimited paid time off and professional development opportunities.