Global Associate IT Operations Engineer

Goodway Group; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A remote-first media and marketing firm is looking for an Associate Operations Engineer responsible for resolving product and technical issues within the organization. You will provide functional and technical support, troubleshoot software systems, and collaborate with co-workers. Suitable candidates will have experience with SQL/PostgreSQL, strong communication skills, and the ability to excel in a fast-paced environment.

Qualifications

• Working knowledge of SQL/PostgreSQL and relational databases.
• Excellent verbal and written communication skills to convey technical information.
• Ability to manage multiple tasks and deliver quality results under pressure.

Responsibilities

• Collaborate with co-workers to analyze and resolve issues.
• Investigate and resolve data-related issues using SQL/PostgreSQL.
• Assist in maintaining the work queue and backlog in project management systems.

Skills

SQL/PostgreSQL

Analytical skills

Problem-solving skills

Communication skills

Job description

Overview

Goodway Group is one of AdAge's 2025 Best Places to Work. As an independent and remote-first media and marketing services firm with a 90+ year history, we combine the security of an established company with a startup feel. We are a leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK. Our diverse team of digital strategists, media practitioners, technologists and data scientists has earned prestigious awards for innovative marketing technology, impactful work and inclusive remote-first culture, and we are a certified service partner to The Trade Desk.

The Associate Operations Engineer is responsible for assisting the business in resolving product and technical issues for the Goodway organization. You will provide functional and technical support to coworkers throughout the organization. Your work will include diagnosing, troubleshooting, and debugging highly specialized software systems and helping administer and manage the Goodway Group technology stack.

What You Will Do

• Collaborate with co-workers to analyze and resolve issues, from significant system crashes to simple user errors.
• Collaborate with fellow engineers to identify and resolve bugs discovered by coworkers.
• Liaise daily between our Engineering Department and the rest of the organization.
• Investigate and resolve data-related issues leveraging SQL/PostgreSQL.
• Coordinate across the organization to drive the resolution of large-scale outages.
• Assist in maintaining and prioritizing our work queue and backlog in tickets and project management systems.

Who You Are

• A team player who enjoys client-facing work and wants to grow and learn in a fast-paced, technology-driven environment.
• Working knowledge of SQL/PostgreSQL and relational databases.
• Understanding of software development and troubleshooting processes.
• Analytical and problem-solving skills.
• Excellent verbal and written communication skills to effectively convey technical information to diverse audiences.
• Highly adaptable, able to manage multiple tasks simultaneously, and consistently deliver quality results.
• Strong prioritization, organization, and time management skills.
• Calm and composed under pressure to provide excellent customer support during stressful situations.

Goodway Group is human-first and is committed to inclusivity. We encourage applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status, or any other legally protected status.