Global Application Support Analyst

Mars, Incorporated and its Affiliates; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading pet food company located in Edmonton is searching for a Global Application Support Analyst. The ideal candidate will have strong analytical and communication skills, with experience in ERP systems. Responsibilities include user administration, application support, and maintaining data integrity. This hybrid role offers opportunities for professional growth and a supportive work environment.

Benefits

Competitive wages

RRSP with company

Medical, Dental, Vision benefits

Free Bag of Premium Pet Food each month

Free Parking

Qualifications

• 1-3 years experience in a relevant field.
• Experience performing application setup and administration.
• Strong analytical abilities to identify problems and implement solutions.

Responsibilities

• Administer user setup and feature upgrades.
• Perform user license audits and reviews.
• Develop and improve Standard Operating Procedure (SOP) documents.

Skills

Analytical abilities

Interpersonal skills

Communication skills

Planning skills

Problem resolution skills

Education

Post-secondary degree or diploma in Computer Science

Tools

ERP systems

MS Power Platform

MS SQL

MS Power BI

Job description

Job Description:

Changing the World, One Kibble at a Time

Champion Petfoods is expanding! We are excited to announce we are looking for a Global Application Support Analyst to join our rapidly growing company.

Champion Petfoods is an award‑winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada, Champion – with its ORIJEN® and ACANA® brands – is a key player in the global premium pet food industry.

Our purpose, To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime, provides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us – and the environment that sustains us – are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award‑winning company.

Here’s the scoop - Summary

The Global Application Support Analyst is responsible for the ongoing reliable, efficient, and effective support of Champion’s Enterprise applications. You will be the key contact for administration of our core applications and master data via standard data entry, API use, and imports.

The Global Application Support Analyst is a technical associate that will work with the greater Enterprise application team on standardization, documentation, administration, execution, and improvements of our application landscape consisting of our M3 ERP, SharePoint presence, supporting applications, and key data administration processes. Ensuring integrations and data integrity are paramount when designing and implementing or updating applications, configurations, and enhancements. Additionally, provide support for managing user licenses and audits and actively participate in the IT support for the ERP and other applications as required.

Working within a community of disciplines (e.g. IT Operations, IT Enterprise Applications, the Project Management Office, various Champion business units, and diverse consultants), the Global Application Support Analyst must be an excellent communicator, team player, and be able to align with end users on current processes to ensure a standard is maintained and opportunities for growth and improvements are identified. The Global Application Support Analyst will be the principal resource in managing the setup, administration, integrations, QA, testing, and sign off on applications and features.

This position is located in Edmonton at our Champion corporate office on a hybrid schedule and requires some travel to other Champion locations.

What a typical day looks like

• Administer user setup, feature upgrades, and deployments of applications of varied scale and complexity.
• Administer key data within ERP and other applications.
• Perform user license audits and reviews on a regular basis.
• Develop and improve Standard Operating Procedure (SOP) documents.
• Review, analyse, and define process improvement opportunities and execute them into production.
• Gather business requirements and work with stakeholders with various team members to define a solution
• Safeguard the data integrity of the Enterprise applications environment by participating in data compliance activities.
• Develop excellent working relationships with Champion business units, Infor and a variety of consultants.
• Maintain and expand a knowledge of Infor’s product suite and its future directions.
• Troubleshoot & support application problems, ensure the appropriate resources are engaged in resolution, and follow-up on incidents.
• Provide guidance to management on the strategic and tactical use of applications for today and the future.
• Write and maintain documents related to design, implementation, and operating practices.
• Perform other duties as required.

What you’ll bring

• Post‑secondary degree or diploma in Computer Science or a related field.
• 1‑3 years experience in a relevant field.
• Experience performing application setup, administration, and varied data entry activities.
• Master Data management experience is an asset.
• Experience working with ERP (Enterprise Resource Planners).
• Strong analytical abilities, with ability to identify problems, determine options, implement solutions, often within a time sensitive framework.
• Good planning skills, including ability to organize, prioritize, and execute within a time sensitive framework.
• Excellent interpersonal skills and effective communication skills, both verbal and written, with ability to clearly communicate ideas and proposals and to discuss technical issues with non‑technical clients.
• Experience working with API / Data Import tools considered an asset.
• Experience in MS Power Platform (Power Apps), MS SQL, MS Power BI considered an asset.
• Experience using project methodologies (both waterfall and agile) through the entire software development lifecycle.
• Knowledge & experience supporting an assortment of enterprise on‑premises and cloud‑based platforms considered an asset.
• Experience with the Infor suite of products (e.g., M3, MEC (M3‑E‑collaborator), Stream Serve, Infor OS) considered an asset.
• Supply Chain and/or Warehouse experience is an asset.
• Fluent in English, both written and spoken.
• Strong problem identification and problem resolution skills.
• Ability to develop and maintain successful professional working relationships with internal departments, key managers, and other stakeholders to further corporate business goals.
• Must have and maintain a valid Driver’s License (other than motorcycle), with ability to travel between the Company’s locations and willingness to accept temporary assignment(s) to additional Company locations.
• Ability to be accessible (via company cell phone) to corporate employee end‑users needing after‑hours emergency IT support on a rotating on‑call basis.
• Other duties as required.

What can you expect from Champion?

• Safety: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
• Earnings: Competitive Wages that give financial peace of mind, RRSP with Company, and donation matching.
• Industry Competitive Benefits: Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
• Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
• Quality: a dedication to uphold the highest standards of authenticity, nutritional integrity, and food safety, to earn the trust of Pet Lovers everywhere.
• Other Perks: Free Bag of Premium Pet Food each month, Free Parking and more!

What are you waiting for? Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom, diverse points of views to be heard, and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, or any other creed, you are wanted here.