Giant Tiger-Soft Goods Supervisor

CDSSAB - ES -Cochrane; Town of Cochrane; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Annual bonus 10%

Health benefits

Store discount

Career growth

Profit sharing

Job summary

Giant Tiger in Cochrane, Ontario is seeking an energetic store leader to oversee daily operations, customer service, merchandising, scheduling, and loss prevention. The role emphasizes team leadership and hands-on coaching.

You will coach associates, manage inventory and pricing, drive sales, and contribute to community initiatives. This full-time position offers competitive pay and a comprehensive benefits package, with a schedule including day/evening shifts and weekends.

Qualifications

• Proven motivator and team leader.
• Ability to work independently and as part of a team.
• Effective customer service, communication and interpersonal skills.
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

Responsibilities

• Ensure high level of customer service for assigned departments (cash, softgoods, hardgoods or grocery).
• Oversee day-to-day operations.
• Train and communicate policies and procedures to department Associates daily.
• Handle SKU, pricing issues, printing signs, labels, RF unit operations.
• Complete ordering and replenishment of merchandise.
• Supervise a team within the assigned departments and ensure cross-functional collaboration.
• Ensure GT System compliance by all Associates; take actions and provide recommendations.
• Lead merchandising activities and participate in inventory management (cycle counts).
• Provide input to Store Owner/Manager into scheduling and quantification.
• Resolve customer complaints quickly and professionally.
• Open and close the store on a rotating basis.
• Engage with the store’s local community and support additional tasks.

Skills

Motivator/Team Leader

Independent work

Customer service

Planning & Organization

Merchandising & Analytics

Retail management experience

Job description

Who We Are:

At Giant Tiger, our mission is simple: help Canadians save more everyday. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger.

What You’ll Be Doing:

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery);
• Oversee the day-to-day operations;
• Training and Communicating policies and procedures to department Associates on a daily basis;
• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit;
• Complete ordering and replenishment of merchandise;
• Supervising a team within the assigned departments while ensuring cross-functional collaboration;
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates;
• Takes appropriate action and provides recommendations based on analysis of assigned area;
• Leads merchandising activities;
• Prepare and participating in inventory management activities (e.g. cycle counts);
• Provide input to the Store Owner/Manager into scheduling and quantification;
• Resolving customer complaints quickly and professionally;
• Opening and closing the store on a rotating basis;
• Actively involved and connected with the store’s local community;
• Supporting the store owner/manager on additional tasks and projects;
• Ensuring health and safety policies and guidelines are followed;
• Ensuring the checkout work area is kept clean and organized;
• Ensuring Loss prevention best practices are followed;
• Ensuring compliance of all policies when selling Tobacco and Lottery.

What You’ll Bring:

• Proven motivator / team leader;
• Ability to work independently and as part of a team;
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party);
• Exceptional planning and organizational skills;
• Strong merchandising and analytical skills;
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder.

When You’ll Work:

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 18 kg (40 lbs.).
• Perform tasks involving firm grasping.
• Perform repetitive tasks requiring a range of hand motions.
• Reach above shoulder height and below waist level.

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well-being benefits for our permanent team members.

Hourly Rate:

$20.60

Annual Bonus:

Bonus - Store Bonus Plan, 10% Annual

What Giant Tiger Offers:

Competitive Compensation

The expected pay rate for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.

Profit Sharing

We provide an annual bonus opportunity equal to a percentage of your earnings, based on store performance. This percentage is listed above, under Annual Bonus.

Health Benefits and Paid Time Off

Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.

Career Growth

Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it.

Store Discount

Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

Location

180 6th Avenue, Cochrane, Ontario, P0L 1C0

Job Requisition

JR132233

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact [e-mail] .

Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.