Gestionnaire de programme / Program Manager

IQVIA; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Une entreprise de santé internationale recherche un Responsable de la gestion des programmes de soutien aux patients à Montréal. Le candidat idéal aura 3 à 5 ans d’expérience en gestion de projet dans l’industrie de la santé et une connaissance des programmes de soutien aux patients. Compétences en communication et en gestion de projet essentielles. Cette position nécessite des interactions fréquentes avec les clients et un travail avec des équipes IQVIA dans le monde entier.

Qualifications

• 3-5 ans d'expérience en gestion de projet, de préférence dans l'industrie de la santé ou pharmaceutique.
• Compréhension des programmes de soutien aux patients et du remboursement des médicaments.
• Bilingue anglais et français est un plus.

Responsibilities

• Gérer les programmes de soutien aux patients depuis leur lancement jusqu'à leur livraison.
• Établir des relations opérationnelles positives avec les clients.
• Préparer et présenter les données d'avancement des programmes aux clients.

Skills

Gestion de projet

Communication écrite et verbale

Service à la clientèle

Propriété de Gantt, Confluence, Jira

Education

Diplôme de premier cycle en affaires ou dans un domaine scientifique

Tools

MS Office

Job description

Résumé du poste

Responsable de la gestion des programmes de soutien aux patients, y compris la mise en place, l’implémentation et le suivi continu. Garantir l’excellence du lancement et de la livraison, identifier et résoudre les problèmes, communiquer avec les parties prenantes internes et externes pour établir des échéanciers et des livrables. Gérer les commandes et le revenu par prévision précise, approbation et contrôles financiers.

Accountabilities

Client Management

• Principal contact client pendant la phase post‑vente et la livraison continue.
• Foster a positive operational relationship through proactive, timely, clear communication.
• Prepare and present program progress and market insight data to clients.
• Support business development to expand new and existing clients.
• Manage client concerns and requests through responsive communication.
• Travel to meet clients in person as required.

Project Management

• Consult in pre‑sales program design and program set‑up.
• Own launch, management and execution of sold program solution—develop tasks, deadlines, budgets and deliverables.
• Develop program plan at start‑up of new programs; outline implementation steps.
• Accurately complete intake forms and tickets for optimal use of delivery teams.
• Identify scope creep and elevate to Associate Director as required.
• Ensure modifications to improve efficiency are implemented timely.
• Proactively communicate potential delays or roadblocks to stakeholders.
• Monitor programs routinely with internal operations to ensure optimal performance and alignment.
• Lead daily communication with clients and internal delivery teams.
• Attend weekly Business Meeting to discuss project and revenue status and highlight risk.
• Adhere to all internal processes and procedures.
• Use Team Gantt, Confluence, Jira to manage and delegate tasks.
• Approve artwork files.
• Identify improvement areas and develop new processes where applicable.

Sales Order Management

• Accurate revenue forecasting, billing and revenue recognition through ongoing management of revenue schedules and approvals.
• Adhere to financial controls and consistently file proof of delivery for all required line items.
• Approve invoices accurately and timely.
• Troubleshoot and elevate revenue delays or issues with finance or Associate Director.

Competencies

• Excellent project management, written and verbal communication skills.
• High attention to detail, organization and documentation, time‑management.
• Lead meetings and presentations, adaptable and flexible problem‑solving.
• Customer service skills dealing with health professionals and industry personnel.
• Proficiency in MS Office.

Qualifications

• 3‑5 years of project management experience, preferably in healthcare or pharmaceutical industry.
• Understanding and knowledge of Patient Support Programs and drug reimbursement preferred.
• Bilingual in English and French a plus.
• Undergraduate degree in business or science‑related field or equivalent experience.

Travel required. Work with IQVIA teams worldwide; functional knowledge of English (written and spoken) essential.

Equal Opportunity Employer

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status or any other protected status. Accommodations for applicants with disabilities are available upon request.