Gestionnaire de Mandats | Engagement Manager, Services professionnels / Professional Services

amazon web services canada; Toronto; Hybrid; CAD 102,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

Telemedicine

Wellness account

Employee Share Purchase Plan (ESPP)

Defined benefit pension with life-long

Job summary

Intact is seeking a Product Manager to own the IT Services Portfolio vision, strategy, and multi-year roadmap. You will drive governance, alignment, and value realization across enterprise platforms and AI-enabled capabilities, partnering with architecture, engineering, UX, and operations leaders.

You will translate business priorities into sequenced initiatives, lead the ITS Product Council, and coach product owners toward outcome-based roadmaps while shaping a culture of continuous improvement.

Qualifications

• Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.
• Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization.
• Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt.
• Ability to collaborate with architects and engineering leaders, evaluate solution options, and make informed build-versus-buy, scalability, risk, cost, and lifecycle trade-offs.
• Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices.
• Experience developing business cases and applying financial concepts such as total cost of ownership, investment prioritization, benefits realization, and ROI.
• Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred.
• Strong data literacy and experience defining KPIs, using customer and operational insights, and communicating evidence-based recommendations.
• Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences.
• ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset.
• No Canadian work experience required however must be eligible to work in Canada.

Responsibilities

• Define and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities.
• Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.
• Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.
• Drive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.
• Chair the ITS Product Council and drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.
• Own and continuously improve portfolio governance, decision rights, standards, and performance reviews.
• Align business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.
• Promote product management best practices and foster a product-centric culture.
• Define portfolio KPIs, adoption measures, and value realization targets.
• Track portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.
• Develop business cases and executive-level recommendations supporting investment decisions.
• Continuously identify opportunities to optimize value, efficiency, and customer experience.

Skills

Product management

Enterprise transformation

Portfolio management

Agile methodologies

Value realization

Stakeholder management

Executive communication

Cross-functional leadership

Tools

ServiceNow

ITSM

ITAM

CMDB

Job description

Benefits and Compensation

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our growing team is looking for a Product Manager!

The Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a sustainable product and platform operating model.

This role translates business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions. It directs high-impact initiatives and ensures solutions deliver measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes.

The Product Manager chairs the ITS Product Council and directs portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations. Product Owners remain accountable for product-level backlogs and delivery, while Scrum Masters enable team delivery practices.

What you'll do here:

Define and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities and transformation outcomes.

Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.

Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.

Drive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.

Product Governance & Leadership:

Establish the IT Services Portfolio strategy and provide strategic direction to Product Owners.

Chair the ITS Product Council to drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.

Own and continuously improve portfolio governance, decision rights, standards, and performance reviews.

Align business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.

Promote product management best practices and foster a product-centric culture.

Define portfolio KPIs, adoption measures, and value realization targets.

Track portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.

Develop business cases and executive-level recommendations supporting investment decisions.

Continuously identify opportunities to optimize value, efficiency, and customer experience.

Stakeholder Leadership:

Collaborate with business leaders, technology teams, architects, UX designers, and delivery teams.

Facilitate prioritization and strategic planning discussions across multiple stakeholders.

Communicate product vision, roadmap progress, and value realization to executive leadership.

Coach Product Owners on product strategy, outcome-based roadmaps, prioritization, and value realization.

Partner with Scrum Masters to strengthen delivery practices, cross-team coordination, and continuous improvement.

Foster collaboration, innovation, and continuous improvement practices.

What you bring to the table:

Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability.

Proven experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization.

Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt.

Ability to collaborate with architects and engineering leaders, evaluate solution options, and make informed build-versus-buy, scalability, risk, cost, and lifecycle trade-offs.

Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices.

Experience developing business cases and applying financial concepts such as total cost of ownership, investment prioritization, benefits realization, and ROI.

Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred.

Strong data literacy and experience defining KPIs, using customer and operational insights, and communicating evidence-based recommendations.

Excellent executive communication, facilitation, stakeholder management, and influencing skills across business and technology audiences.

ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset.

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid