Gestionnaire de comptes adjoint(e) / Associate Account Manager

Expedia Group; Montreal (administrative region); Hybrid; CAD 64,000 - 89,000; Full time

Benefits offered by this job

Travel perks

Hybrid work model

Employee discounts

Job summary

Expedia Group is seeking an Associate Account Manager in Montreal to develop and maintain a high-quality portfolio of hotel products for a global traveler base. You will work with lodging partners in your territory to maximize production and ensure optimal content, rates, and availability across Expedia Group sites.

The role emphasizes data-driven decision making, strong partnership management, and the ability to travel up to 20% for partner visits.

Qualifications

• 0–2 years of experience in account management, partner success, or consultative sales.
• Proficient in English.
• Passion for travel.
• Able to work autonomously and with a diverse team.
• Data-driven decision making and strong analytical mindset.
• Growth mindset with feedback-driven improvement.
• Strong relationship-building and communication skills.
• Willingness to travel 0–20% of the time.

Responsibilities

• Develop and sustain strong partnerships with hotel partners by providing data insights and high-quality consulting.
• Ensure partner products (content, rates, availability) are optimized to maximize customer conversion.
• Secure lodging rates and availability during high-demand periods.
• Secure seasonal deals and promotions to support merchandising and marketing.
• Promote partner engagement with Expedia Group’s tools and resources.

Skills

Account management

English proficiency

Travel passion

Autonomy & teamwork

Data-driven decisions

Growth mindset

Relationship building

Presentation skills

Tools

Expedia Partner Central

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Gestionnaire de comptes adjoint(e)

Présentation de l’équipe

La principale responsabilité du ou de la gestionnaire de marché adjoint(e) est de développer et de maintenir un portefeuille de produits d’hôtels et d’hébergements de haute qualité, pertinents, attrayants et concurrentiels, pour la communauté mondiale de voyageurs en pleine expansion d’ExpediaGroup. Le ou la gestionnaire de marché adjoint(e) collabore avec les partenaires d’hébergement du territoire qui lui est assigné afin de contribuer à maximiser le potentiel de production sur le marché.

L’équipe de gestion des marchés veille à ce que les voyageurs du monde entier trouvent toujours l’hébergement le plus approprié pour le voyage de leurs rêves, et à ce que les partenaires hôteliers puissent répondre à la totalité de la demande des voyageurs d’ExpediaGroup partout dans le monde.

Dans ce rôle, vous aurez les responsabilités suivantes:

• Développer et entretenir des partenariats solides en offrant des informations et des services de consultation de haute qualité adaptés aux besoins des partenaires hôteliers (par exemple, des conseils pour la gestion des revenus ou des occasions de marketing sur la plateforme ExpediaGroup).
• S’assurer que les produits des partenaires hôteliers (contenu, tarifs et disponibilités) sont toujours optimisés sur les sites d’ExpediaGroup de façon à maximiser le taux de conversion des clients.
• Obtenir une garantie de tarifs d’hébergement et d’informations sur la disponibilité lors des périodes de forte demande et d’offre limitée afin de répondre aux besoins des voyageurs.
• Obtenir une garantie d’offres saisonnières et de promotions afin d’appuyer les efforts des marques en matière de marketing et de mise en marché.
• Favoriser et développer la participation des partenaires hôteliers à l’aide des ressources d’ExpediaGroup:

• Renseignements propres au marché (rapports des partenaires, données sur la concurrence, inducteurs de rendement clés)
• Outils internes de gestion des revenus (Rev+)
• Opportunités de marketing et de marchandisage (promotions dynamiques, forfaits, offres pour les membres, offres mobiles)
• Possibilités d’affaires de marques spécialisées (p.ex. Hotwire, Media Solutions)
• Outils libre-service (Expedia PartnerCentral)

• Prendre des mesures efficaces en fonction d’indicateurs de rendement clés (objectifs, buts et visées stratégiques).
• Accompagner et soutenir les partenaires hôteliers afin d’offrir la meilleure expérience possible aux voyageurs.
• Promouvoir le libre-service.
• Participer régulièrement à des activités d’autoformation pour améliorer ses compétences.
• Voyager pour des visites chez des partenaires jusqu’à 20% du temps.

Votre expérience et vos compétences:

• Jusqu’à2ans d’expérience dans la gestion de compte, la réussite des partenaires/clients, la vente consultative ou un domaine connexe
• Maîtrise de l’anglais
• Passion pour les voyages
• Capacité à travailler de manière autonome et en collaboration avec une équipe diversifiée
• Fort intérêt envers les technologies novatrices, les milieux de travail qui évoluent rapidement et la prise de décision fondée sur des données
• Capacité à établir des priorités et à mener plusieurs tâches de front efficacement afin d’atteindre les cibles, les buts ou les objectifs stratégiques essentiels fixés par l’équipe de direction d’E4B
• Capacité à persévérer même dans des situations difficiles
• Capacité de présenter des idées et des directives clairement et de manière convaincante
• Esprit d’analyse concernant les tendances du marché, les rendements des partenaires et la concurrence afin de répondre aux besoins de l’entreprise et des partenaires
• Capacité à démontrer de manière proactive et cohérente la proposition de valeur unique d’un partenariat avec ExpediaGroup
• Esprit orienté vers la croissance, avec une utilisation systématique des rétroactions pour s’améliorer dans son rôle
• Capacité à établir des relations et à gagner la confiance des autres Capacité d’entretenir des partenariats solides fondés sur un soutien mutuel et un travail en collaboration
• Propension à favoriser l’atteinte de résultats

Ce que vous recevrez en retour:

• Travail avec une équipe extrêmement talentueuse, composée de personnes qui partagent les mêmes valeurs et qui adorent voyager.
• Une entreprise dotée d’une mission, d’un objectif et de valeurs extrêmement solides, qui contribuent à rendre notre monde meilleur, à renforcer les liens, à élargir les horizons et à combler les fossés.
• Un véritable sentiment d’appartenance à une entreprise qui se soucie des communautés au sein desquelles elle évolue, que ce soit localement, nationalement ou internationalement. Les programmes d’appariement des dons caritatifs, les initiatives visant à aider les autres et les groupes passionnés par la diversité et l’inclusion qui garantissent que chaque personne puisse être entendue, respectée et s’épanouir.
• Un environnement de travail stimulant et varié, des défis qui vous permettront de vous réaliser et une approche flexible de l’équilibre entre vie professionnelle et vie personnelle sont autant d’éléments qui contribuent à votre épanouissement au quotidien.

Associate Account Manager

Introduction to the Team

A working command of French is mandatory. Bilingual proficiency in French and English is preferred. Candidates who do not currently speak functional French may be considered if they agree to complete French-language courses.

The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base.The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

In this role, you will:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:

• Unique market insights (partner reports, competitive data, key performance drivers)
• In-house revenue management tools (Rev+)
• Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central)

• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Promote self-service
• Conduct regular self-learning to improve skills
• Travel for partner visits 0-20% of the time

Experience and Qualifications:

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field
• Proficient in English language skills
• Passionate about travel
• Work independently and collaboratively with a diverse team
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
• Continue to follow up when facing testing situations.
• Present ideas and directives clearly and persuasively
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
• Possess a growth mindset, consistently using feedback to improve in role
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Drive for results

What you will get in return:

• Working with an extremely talented team of like-minded individuals who love to travel.
• A company that has incredibly strong Mission, Purpose, and Values that contribute to the betterment of our World, to strengthen connections, broaden horizons, and bridge divides.
• A true sense of belonging working for a company that cares about the communities that they are in, both locally, nationally, and globally. Charitable gift matching, initiatives to help others and passionate Diversity & Inclusion groups ensure everyone is heard, respected, and can thrive.
• An exciting and diverse workplace to enjoy, challenges that will develop you and a flexible approach to your work life balance all ensure that you leave every day fulfilled.

The total cash range (inclusive of base salary and variable incentive target) for this position in Montreal is $63,500.00 to $89,000.00. Employees in this role have the potential to increase their pay up to $101,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.