Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Cencora; British Columbia; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A healthcare solutions company located in British Columbia is seeking a bilingual customer service professional to manage case management protocols and support funding programs. The ideal candidate will have experience in customer support, strong problem-solving skills, and effective communication abilities. This role offers a competitive salary and benefits including healthcare coverage and growth opportunities.

Benefits

Base salary + competitive bonus programs

RRSP matching

Comprehensive healthcare coverage

Flexible benefits program

Tuition reimbursement

Qualifications

• Minimum of one (1) year of customer service experience.
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Office programs.

Responsibilities

• Manage assigned projects and cases according to company processes.
• Provide telephone support for access programs.
• Administer case-management protocols and clinical monitoring.

Skills

Bilingual in French and English

Customer service experience

Attention to detail

Problem-solving skills

Effective communication

Education

Associate's degree or equivalent experience in relevant fields

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

At Cencora, we unite to create healthier futures. Join us to improve the lives of people and animals worldwide.

Responsibilities

• Manage assigned projects and cases, adhere to general company processes.
• Provide telephone support for funding and access programs, including private, public and special access initiatives.
• Administer case‑management protocols: clinical monitoring, data collection, ongoing patient follow‑up, compliance, therapy disruption monitoring, adverse event reporting, and liaison with primary healthcare providers.
• Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists and allied health professionals.
• Document each activity in the program‑specific database.
• Participate in ongoing refresher training and specialized training courses for specific products or programs as directed by the manager.
• Provide feedback on current protocols, database, processes and inter‑departmental relationships.
• Communicate clearly to manager, pod and program‑trained colleagues regarding case management during foreseen absences.
• Assist in training new case workers, including shadowing and call monitoring.
• Report all adverse events to assigned units and departments.

Qualifications

• Bilingual in French and English.
• Minimum of one (1) year of customer service experience.
• Broad training in business administration, accountancy, sales, marketing, computer sciences or related fields (associate’s degree or equivalent experience).
• Ability to multitask, strong problem‑solving skills, attention to detail and effective communication (oral and written).
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel, Outlook and other Office programs.
• Advanced knowledge of the pharmaceutical distribution industry and automated warehouse operating systems.
• Strong analytical, mathematical, business and financial acumen.
• Effective interpersonal and leadership skills and the ability to consistently meet deadlines.

Benefits

• Base salary + competitive bonus programs.
• RRSP matching and employee share purchase plan.
• Comprehensive healthcare, dental and vision coverage.
• Healthcare spending account and wellness account.
• Flexible benefits program (in effect on day one), including parental leave top up, 24/7 employee assistance program and virtual healthcare.
• Tuition reimbursement and employee referral programs.
• Growth opportunities for career advancement through learning, leadership training and mentorship programs.