Gestionnaire adjoint, Exploitation et clients / Assistant Manager, Customer Operations - Carref[...]

Gap Inc.; Latulipe-et-Gaboury; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading retail company in Quebec is seeking a dedicated individual to supervise and develop a dynamic operational team. The ideal candidate will have experience in retail management, possess strong interpersonal skills, and be bilingual in French and English. Responsibilities include fostering a high-performance culture and implementing customer-focused strategies to enhance store sales. This role offers opportunities for growth and advancement within the organization.

Qualifications

• Ability to communicate clearly and directly, providing feedback while actively listening.
• Proven organizational, time-management, and prioritization skills.
• Ability to drive metrics to meet or exceed operational goals.

Responsibilities

• Recruit, hire, and develop staff to foster a high‑performance culture.
• Provide coaching, guidance, and constructive feedback to enhance team capabilities.
• Implement customer-focused strategies to drive store sales.

Skills

Clear communication skills

Organizational skills

Time-management skills

Ability to drive metrics

Interpersonal skills

Job description

Why consider this job opportunity?

• Opportunity for career advancement and growth within the organization
• Support a culture of high performance and engagement among team members
• Promote community involvement and customer‑centric strategies
• Directly supervise and develop a dynamic operational team
• Chance to make a positive impact on store performance and customer satisfaction

What to Expect (Job Responsibilities)

• Recruit, hire, and develop staff to foster a high‑performance culture
• Provide coaching, guidance, and constructive feedback to enhance team capabilities
• Implement customer‑focused strategies to drive store sales and improve efficiency
• Adapt team priorities to meet the needs of customers and business partners
• Supervise an operational, service, or administrative team directly

What is Required (Qualifications)

• Ability to communicate clearly and directly, providing feedback while actively listening
• Proven organizational, time‑management, and prioritization skills
• Ability to drive metrics to meet or exceed operational goals
• Willingness to travel as needed
• Good understanding of relevant concepts and procedures in the field

How to Stand Out (Preferred Qualifications)

• Experience in retail management or a similar leadership role
• Bilingual in French and English, especially for positions in Quebec
• Familiarity with data analysis to identify underlying issues and propose solutions
• Strong interpersonal skills for team engagement and customer interaction

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