German-Speaking Streaming Support Specialist (Remote)

Concentrix; Canada; Remote; CAD 48,000 - 65,000; Full time

Job summary

A global technology services company is seeking a Customer Service Representative who is proficient in German and fluent in English. As part of the remote team, you will assist viewers with their inquiries, provide technical support, and help create brand engagement. Full training is included, and there are opportunities for career development. Only applicants authorized to work in Portugal will be considered.

Benefits

Competitive salary and performance bonus

Full paid training

Career development programs

Qualifications

• Native or proficient in German and fluent in English.
• Passionate about the entertainment and media industry.
• Demonstrate excellent communication skills coupled with empathy.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support regarding software functionality.
• Provide technical support and troubleshooting of system configurations.

Skills

Proficiency in German (C2)

Fluency in English (B2)

Excellent communication skills

Familiarity with digital streaming services

Positive attitude

Job description

A global technology services company is seeking a Customer Service Representative who is proficient in German and fluent in English. As part of the remote team, you will assist viewers with their inquiries, provide technical support, and help create brand engagement. Full training is included, and there are opportunities for career development. Only applicants authorized to work in Portugal will be considered.