Geospatial CSM: Drive Adoption & Renewals (Hybrid)

EarthDaily Analytics; Vancouver; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading space technology company is seeking a Customer Success Manager in Vancouver. This role involves managing customer relationships and ensuring product adoption, driving engagement, and assisting sales enablement. Candidates should possess a Bachelor's degree and over 5 years of experience in customer success within the technology sector. The position offers a competitive salary range of $100,000-$120,000 CAD annually with additional performance-based variable pay.

Benefits

Competitive compensation

Full benefits and flexible time off

Company subsidized lunches

Qualifications

• 5+ years of experience in customer success in technology markets or related fields.
• Experience with the mining industry or remote sensing preferred.

Responsibilities

• Act as the main point of contact for customers, building relationships.
• Lead customer onboarding and ensure product adoption.
• Monitor customer engagement and address challenges.

Skills

Fluent in spoken and written English

Excellent presentation skills

Proactive communication

Organizational skills

Ability to handle target-driven environments

Education

Bachelor’s Degree

Tools

Jira

Job description

A leading space technology company is seeking a Customer Success Manager in Vancouver. This role involves managing customer relationships and ensuring product adoption, driving engagement, and assisting sales enablement. Candidates should possess a Bachelor's degree and over 5 years of experience in customer success within the technology sector. The position offers a competitive salary range of $100,000-$120,000 CAD annually with additional performance-based variable pay.