Geolocation Tech Support Specialist

GeoComply; Vancouver; On-site; CAD 56,000 - 77,000; Full time

Job summary

A leading technology company in Vancouver is seeking a Technical Support Associate. This role requires experience in technical support and a solid foundation in IT concepts, including APIs and databases. You will provide exceptional technical assistance to customers and internal teams through various platforms. We offer competitive compensation ranging from $56,000 to $77,000 annually and various benefits to support your growth and well-being.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Learning & Development Allowance

Sports and Physical Wellness budget

Team-building events

Qualifications

• 2+ years of experience in technical support across various channels.
• Strong foundational knowledge of APIs, databases, and networking.
• Fluency in English, both written and verbal.

Responsibilities

• Provide technical assistance to customers through ticketing systems.
• Troubleshoot issues related to geolocation accuracy and system performance.
• Support data reviews and generate reports.

Skills

Technical support

Analytical thinking

Communication

Problem-solving

Attention to detail

Adaptability

Education

Degree or equivalent in Computer Science, IT, or related field

Tools

Salesforce

Jira

Slack

Grafana

Kibana

Job description

A leading technology company in Vancouver is seeking a Technical Support Associate. This role requires experience in technical support and a solid foundation in IT concepts, including APIs and databases. You will provide exceptional technical assistance to customers and internal teams through various platforms. We offer competitive compensation ranging from $56,000 to $77,000 annually and various benefits to support your growth and well-being.