Geolocation Tech Support Specialist

GeoComply; Toronto; On-site; CAD 56,000 - 77,000; Full time

Job summary

A leading geolocation and cybersecurity firm in Toronto is seeking a Technical Support Associate to deliver exceptional support for its solutions. The role entails troubleshooting, data analysis, and effective communication with clients. Candidates should have a technical background and a minimum of two years' experience in technical support. Competitive salary of $56,000 – $77,000 per year with additional benefits including performance-based bonuses, equity plans, and extensive learning opportunities.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Generous Learning & Development Allowance

Sports and Physical Wellness budget

Team-building events

Qualifications

• At least two years of experience providing technical support by email, live chat, or phone.
• Technical background in Computer Science, IT, Data, Engineering, or similar.
• Experience with ticketing systems and collaboration tools.

Responsibilities

• Provide support for technical requests and troubleshoot issues.
• Monitor performance alerts and coordinate with clients.
• Create and refine documentation for troubleshooting.

Skills

Technical support experience

Analytical thinking

Attention to detail

Understanding of APIs and databases

Fluent English

Education

Computer Science or related field

Tools

Salesforce

Jira

Slack

Job description

A leading geolocation and cybersecurity firm in Toronto is seeking a Technical Support Associate to deliver exceptional support for its solutions. The role entails troubleshooting, data analysis, and effective communication with clients. Candidates should have a technical background and a minimum of two years' experience in technical support. Competitive salary of $56,000 – $77,000 per year with additional benefits including performance-based bonuses, equity plans, and extensive learning opportunities.