Genomics Field Service Engineer – NGS & Automation

Complete Genomics; Toronto; Hybrid; CAD 80,000 - 125,000; Full time

Job summary

A biotechnology company is seeking a Field Service Engineer to provide onsite and remote support across Canada. The successful candidate will manage NGS instruments, document service activities, and enhance customer relationships. Must possess technical expertise and a relevant degree, with a salary range of CAD $80,000–125,000 per year and additional benefits including bonuses and a gym membership allowance.

Benefits

Annual gym membership allowance

Comprehensive benefits package

Qualifications

• 3+ years experience in engineering or technical roles.
• Field service and customer support experience preferred.

Responsibilities

• Troubleshoot and repair NGS instruments.
• Manage spare part inventory.
• Document service activities in CRM.

Skills

Interpersonal skills

Problem-solving skills

Communication abilities

Time management

Technical expertise in life science equipment

Education

Bachelor’s degree in engineering/science

Technical diploma in Biomedical or Electronics Engineering Technology

Tools

CRM systems

Microsoft Office

Job description

A biotechnology company is seeking a Field Service Engineer to provide onsite and remote support across Canada. The successful candidate will manage NGS instruments, document service activities, and enhance customer relationships. Must possess technical expertise and a relevant degree, with a salary range of CAD $80,000–125,000 per year and additional benefits including bonuses and a gym membership allowance.