General Manager - Whitby

Talize; Whitby; On-site; CAD 61,625 - 83,375; Full time

Benefits offered by this job

Employee discount 50%

Benefits + 3 weeks vacation

Birthday day off

Growth opportunities

Inclusive culture

Job summary

Talize is seeking a driven General Manager in Ontario to lead overall store performance, profitability, and exceptional customer service. You will oversee merchandising, staffing, donation flow, and compliance while building a high-performing, inclusive team aligned with Talize’s mission.

You bring 3+ years of GM experience in a $4M+ revenue retail setting, strong budgeting and data skills, and a passion for mentoring teams.

Qualifications

• 3+ years in a General Manager role within a retail store generating $4M+ in revenue.
• Strong financial and operational acumen, including budgeting, metric analysis, and cost control.
• Proven ability to coach, mentor, and develop high-performing teams.

Responsibilities

• Oversee daily store operations, including customer service and merchandise flow.
• Drive profitability and ensure strong sales performance and customer experience.
• Lead, coach, and develop AGM and store team; recruit, train, and evaluate staff.
• Foster an inclusive culture and ensure health, safety, and compliance across store functions.

Skills

Store leadership

Budgeting

Team development

Operational acumen

KPIs/data-driven

Tools

POS systems

Retail reporting tools

Job description

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

Who We Are – At Talize Fashion and lifestyle Meets Purpose!

At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style.

Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts.

Why Join Us?

We reward great work with great benefits — supporting your well-being on and off the clock.

Ready to make an impact? Let’s do it together.

Who You Are - A Visionary Leader Ready to Make Waves

You’re a motivator, strategist, and problem-solver all rolled into one. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. With a talent for inspiring teams and driving results, you’re eager to leave your mark on every store you lead. At Talize, you’ll thrive as a leader who blends business savvy with a people-first mindset. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize’s values.

The Role – Own It. Lead It. Crush It.

We are seeking a driven and experienced General Manager who will lead overall store performance by driving profitability, operational excellence, and outstanding customer service. This role oversees all key store functions—including merchandising, staffing, donation flow, and compliance—while fostering a high-performing, inclusive team aligned with Talize’s mission of sustainable and affordable fashion. The General Manager executes business strategies, develops talent, and ensures strong financial results and community engagement.

Travel or Availability Requirements

This role requires open availability, including weekends, holidays, and closing shifts, with consistent reliability to support smooth operations.

Salary Rate

$72,500 / annually

What You’ll Be Doing - Every Day is Game Day

Departmental Duties

• Store Operations:
• Oversee daily store operations, including customer service, retail floor execution, donation intake, and merchandise flow.
• Ensure the store meets sales goals, maintains strong merchandising standards, and delivers an exceptional customer experience.
• Maintain store cleanliness, organization, and operational readiness from open to close.
• Drive financial results by managing sales performance, labor usage, and expense control.
• Track key metrics and make operational adjustments to support profitability and efficiency.
• Lead, coach, and develop the AGM and store team to uphold company values, policies, and performance expectations.
• Manage recruiting, onboarding, training, and performance evaluations for all store employees.
• Foster a positive, inclusive culture through communication, recognition, and team engagement.
• Health, Safety & Compliance:
• Ensure compliance with operational policies, HR standards, and health and safety regulations.
• Address hazards, incidents, and theft concerns in alignment with company protocols.
• Maintain consistent adherence to company procedures across all store functions.

What You Bring - Skills That Turn Heads

• 3+ years in a General Manager role within a retail store generating $4M+ in revenue.
• Strong financial and operational acumen, including budgeting, metric analysis, and cost control.
• Proven ability to coach, mentor, and develop high-performing teams.

Additional Strengths That Make You Stand Out

• Experience using KPIs and data to drive business planning and decisions.
• Comfortable with POS systems, reporting tools, and general retail technology.
• Strong background in customer service leadership and community engagement.
• Willingness to relocate within Ontario and experience supporting new store openings.
• Previous experience in thrift or discount retail environments.
• 5+ years of overall retail experience.

Physical Requirements and Work Environment

• Comfortable in a physically active role involving constant movement, lifting up to 50 lbs, and safely moving rolling merchandise containers.
• Able to work in a dynamic retail environment that may involve exposure to dust, dirt, and occasional pests while maintaining safety and professionalism.
• Open to a flexible schedule—days, evenings, weekends, and holidays—and confident in engaging with customers and the community.

Why You’ll Love Us - It’s Not Just a Job—It’s a Movement

• 50% employee discount when you shop at Talize store.
• 100% Employer paid benefits + 3 weeks of vacation time annually.
• Enjoy your birthday on us, with an extra paid day off.
• Exciting growth opportunities in a rapidly expanding company.
• A vibrant, inclusive culture where your voice matters.
• A chance to be part of something bigger—reshaping retail while saving the planet.

Join the Movement - Let’s Do Great Things Together

Are you ready to make an impact, lead with purpose, and grow your career? Let’s transform the world of retail—one sustainable step at a time.

Your Path to Joining Us - The Interview Journey

Here’s what you can expect:

• Application Review: Our team will carefully review your application and qualifications.
• Initial Phone Screen: If qualified, a quick chat to get to know you better and align your goals with ours.
• Predictive Index Assessment: Take a quick 15-20 minute that helps us get to know you better.
• Store Visit - in person Interview: Visit our store and learn about our operations and store structure. Dive into your experience, leadership style, and how you’d drive success at Talize during your meeting with Market Manager and People and Culture Business Partner.
• Practical Exercise: Showcase your skills with a hands-on task or scenario-based activity.
• Final Interview: Interview with Director, Loss Prevention and Risk Management.
• Offer process: If you are successful through the interview process, you will first receive a verbal offer, which is subject to a criminal record check and background checks. After these are completed, a written offer will be issued.
  We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.