General Manager - The Josie Autograph Collection

HVMG; Rossland; On-site; CAD 110,000 - 150,000; Full time

Job summary

A leading hotel management company seeks a General Manager for The Josie Hotel in Rossland, Canada. This role involves leading operations to ensure a customer-focused environment, maximizing profits, and mentoring department managers. Ideal candidates should have 3-5 years of experience in hotel management and possess strong financial and project management knowledge. A competitive salary of $110-150K and benefits are offered.

Benefits

Competitive salary dependent on experience

Benefit plan for employees and families

Discounts at Crescent-managed properties

Qualifications

• 3-5 years' experience as a hotel General Manager or equivalent role.
• Experience in project and lease management.
• Knowledge of financial/accounting procedures.

Responsibilities

• Oversee administrative duties and communication with guests and staff.
• Analyze reports and implement changes for profit maximization.
• Hire, supervise, and develop department managers.
• Recommend performance evaluations and discipline management.
• Participate in community engagements and promote the hotel.
• Inspect property conditions and ensure quality service.
• Attend corporate meetings and travel for sales trips.
• Handle HR-related associate issues.
• Ensure compliance with attendance rules.

Skills

Detail-oriented

Coaching mentality

Desire for continuous improvement

Job description

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. We understand what it takes to be part of something great. We will encourage you to bring your true self to work every day, celebrate you and support your career journey.

The Josie Hotel, set at the base of Red Mountain ski resort, is seeking a General Manager to lead the property. In this role, the General Manager creates and maintains a customer-driven hotel with a vision that inspires the associates to do their best. The position includes overseeing the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel's profitability goals.

Responsibilities

• Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc.
• Critically review reports of occupancy, revenue, etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plans, annual budgets and forecasts. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
• Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain a positive public image for Crescent and the hotel. Meet with potential and current clients and promote the hotel.
• Communicate clearly to staff, both verbally and in writing.
• Physically tour and visually inspect property daily. Monitor cost control, property condition, cleanliness and quality of product and service throughout the hotel. Greet and maintain rapport with associates and customers.
• Travel to attend corporate meetings and sales trips; serve on committees such as Research, Development and Standards.
• Handle associate issues in conjunction with Human Resources following Crescent policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Skills and Abilities

• Keen eye for detail and empowering coaching mentality.
• Strong desire to continuously improve and help others improve.
• 3-5 years' experience as a hotel General Manager or equivalent experience.
• Experience and knowledge of project management and lease management.
• Working knowledge of financial/accounting procedures.

We are committed to providing you with

• Competitive salary dependant on experience (110-150K) and operational incentive plan.
• Benefit plan for eligible associates & your family members.
• Discounts with Crescent managed properties in North America for you and your family members.

Diversity, Equity, and Inclusion

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity and inclusion. By examining our own beliefs and behaviours, we can create change through training, recruiting and promoting diverse talent to strengthen our culture.