General Manager, People & Culture

YMCA of Southwestern New Brunswick; Saint John; On-site; CAD 150,000 - 200,000; Full time

Job summary

A community-focused organization in Saint John is seeking a General Manager of People & Culture to lead HR initiatives and strategies. The ideal candidate will oversee recruitment, staff development, and regulatory compliance while fostering a collaborative environment. This position requires a strong HR background, effective communication, and leadership skills. Competitive compensation and growth opportunities are offered.

Benefits

YMCA membership

In-house training and professional development

Uniform and uniform allowance

Paid job-related certifications

Qualifications

• 5+ years of progressive leadership experience in HR.
• Experience delivering Human Resources services and programs.
• Ability to work independently and collaboratively.

Responsibilities

• Forecast staffing needs and develop workforce strategies.
• Manage performance and handle complaints and investigations.
• Promote Diversity, Equity and Inclusion (DEI) strategies.

Skills

Leadership skills

Effective communication

Relationship building

Time management

Organizational skills

Education

Post-secondary degree in Human Resources or related discipline

Chartered Professional in Human Resources (CPHR) designation

Tools

HRIS

ATS

Microsoft Office Suite

Job description

The YMCA of Southwestern New Brunswick is working hard to address the critical issue’s facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y offers a diverse set of programs at 20 locations in the city and surrounding municipalities. We are a community of over 450 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to come see what the power of belonging can do for you, your career and your community.

The Opportunity

Reporting to the Chief Culture & Communications Officer, the General Manager of People & Culture is a member of the YMCA’s senior leadership team and participates in all elements of Human Resource Management. The General Manager of People & Culture will play an essential role in the day-to-day operations and strategic People & Culture goals of the YMCA. This includes oversight of recruitment and retention across multiple departments, from licensed child care and community programming to health, wellness, and newcomer services, ensuring each area is supported with tailored hiring and people strategies. Additionally, this role plays a part in supporting the New Brunswick YMCAs in Fredericton and Moncton as an advisor and working on strategic People & Culture initiatives.

Responsibilities

• Work with all departments to forecast staffing needs and develop workforce strategies.
• Develop all job descriptions in conjunction with departmental managers.
• Manage and update wage scales based on trends and market data.
• Support leaders in managing performance, including the performance management system, team dynamics, conflict, and issues.
• Handle all formal complaints and investigations.
• Develop and support delivery of leadership training programs.
• Develop and implement succession planning and support staff development strategies.
• Oversee the recruitment and selection process and support as needed, which includes researching new sources for talent, cultivating relationships with industry professionals and networking with local education institutions.
• Ensure legal compliance through HR management.
• Manage and continuously enhance the HRIS system.
• Create, review, and update employee policies and resources.
• Promote and support administration of all benefits which includes mental health and employee wellbeing, pension, health, dental, membership, etc.
• Manage HR metrics and provide insights on HR data to management.
• Assist in enhancing staff engagement, including site engagement visits, administering employee related surveys (eNPS/Wellness), completing exit interviews.
• Oversee employee appreciation spend.
• Support any actions on Diversity, Equity and Inclusion (DEI) strategies.
• Any other duties as required that align with the scope and nature of the role.

Skills And Qualifications

• Post-secondary degree with a concentration in Human Resources or related discipline.
• Chartered Professional in Human Resources (CPHR) designation required.
• 5+ years of progressive leadership experience in a similar setting.
• Relevant experience or a combination of experience and education, delivering Human Resources services and programs.
• Effective relationship building and collaborating skills.
• Highly effective communication skills.
• Experience working with HRIS and ATS, as well as Microsoft Office suite.
• Ability to work both independently and collaboratively in a fast-paced environment while maintaining a high level of professionalism and achieving results.
• Proven time management and organization skills with a willingness to take initiative.

What We Offer

• YMCA membership
• In-house training and professional development opportunities
• Uniform and uniform allowance
• Personal “Y Day”
• Competitive compensation package, including benefits and pension plan
• Opportunities for career growth
• Opportunities for cross-training across departments
• Paid job-related certifications (i.e. First aid/CPR)

Employment is contingent on having a clean Criminal Record Check with Vulnerable Sector Search.

We ask qualified applicants to submit their cover letter and resume by 5:00 p.m. on October 31, 2025. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.