General Manager, Olive Garden Ajax

Olivegarden; Ajax; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Career advancement

Competitive wages

Job summary

Olive Garden in Ajax, Ontario seeks a General Manager to lead a fast-paced restaurant and deliver exceptional guest experiences. You will manage daily operations, mentor a diverse team, and ensure strong financial performance.

The role requires hands-on leadership, excellence in hospitality, and a focus on safety, quality, and brand standards. If you are results-oriented with a passion for people, apply to join our family.

Qualifications

• Experience leading a hospitality team with a track record of improving guest satisfaction.
• Proven ability to manage budgets and drive revenue growth.
• Strong communication skills and ability to coach staff.
• Knowledge of health, safety and WHMIS regulations.

Responsibilities

• Monitor KPIs related to guest satisfaction and take corrective action.
• Identify root causes of guest complaints and design SMART action plans.
• Coach restaurant leadership to ensure consistent brand experience.
• Communicate with guests to gather insights for improvements.
• Develop managers and hourly staff with regular training and coaching.
• Be accountable for sales budgets and ensure successful execution.
• Maintain brand standards and compliant operations.

Skills

Leadership experience

Hospitality operations knowledge

People management

Analytical skills

Communication & coaching

Job description

140 Kingston Rd E, Ajax, ON L1Z 0V3, Canada

Overview

Our General Managers are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, “We’re All Family Here!” and we take pride in our commitment to give our managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals. One key to our success is the high standards we set for ourselves and each other, including placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, ensuring team member wellness and maintaining clean restaurants.

What you will do

• Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction
• Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans
• Follow-up and successfully resolve all Guest complaints
• Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests
• Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
• Develop Managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
• Be accountable for sales budgets and responsible for the successful execution of these budgets
• Maintain and enhance brand standards by ensuring systems and processes are in place
• Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS

What we are looking for

• Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun
• Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues
• Extensive knowledge of restaurant operations, including food and beverage
• Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
• Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved
• Ability to write reports summarizing restaurant and staff accomplishments and status updates
• Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.
• Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively

What’s in it for you

• 20% employee discount dining card valid at participating Recipe brands
• An energetic and dynamic team
• Competitive wages
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
• And much more! Because at Olive Garden, We’re All Family Here!

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [e-mail]