General Manager Food Service Operations (70314051)

Sodexo; Oakville; On-site; CAD 80,000 - 90,000; Full time

Job summary

A global service leader in food and facilities management is seeking a General Manager Food Service Operations in Oakville, Ontario. In this role, you will lead a retail food service operation within an acute care environment, ensuring excellence and compliance with safety standards. Successful candidates will have at least 5 years of management experience, strong team leadership skills, and a passion for culinary excellence. The position offers a competitive salary and a flexible work environment.

Benefits

Flexible work environment

Competitive compensation & great employee benefits

Training and development programs

Countless opportunities for growth

Qualifications

• Minimum 5 years of management experience in a busy retail environment.
• Ability to lead teams and deliver an innovative retail program.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead a strong safety culture and ensure client satisfaction.
• Manage daily operations, including menu planning and promotions.
• Analyze retail performance for efficiency improvements.

Skills

Team leadership

Culinary expertise

Client/customer service skills

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office

Social Media

Job description

Overview

Grow your career with a company that shares your passion! Our Health & Care Division has an exciting new opportunity to join the Sodexo team as our next General Manager Food Service Operations, located in Oakville, ON.

Salary: $80,000.00 - $90,000.00

At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind the scenes to create safe, welcoming, and healing environments.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

How You’ll Make an Impact

In your new role, you will lead your team through a strong safety culture to deliver excellence to our client, a large retail food service operation within an Acute Care space. This role requires strong business acumen, client/customer service skills and culinary expertise.

As our Retail Food Service Manager, you will lead with:

• Responsible for successfully coordinating and directing retail food service operations for the site
• Manage the team within a union environment; proficient with union management and processes for employee relations within the collective agreement
• Experience with a branded food concept is an asset (e.g., Coffee Shop Brands)
• Direct daily operations including working with the executive chef on menus and promotions, purchasing/ordering, inventory, scheduling
• Manage financials for the retail program including labour cost, food cost, inventory, equipment and materials
• Supervise, mentor, and monitor supervisors and evaluate performance to ensure productivity and effective use of team members
• Ensure that the annual retail objectives are achieved
• Maintain operating standards and implement quality improvements
• Promote and assist in the marketing of the retail program
• Analyze retail performance; identify efficiencies and areas of opportunity
• Ensure compliance with Company and Client standards and Provincial/Federal Legislation
• Ensure compliance with all Food Safety and Physical Safety Policies and Procedures

Qualifications

• Minimum 5 years of experience in a busy retail environment in a management role; multiple offerings is an asset
• Ability to lead a team to deliver an innovative and high-quality retail program, including branded concepts, and inspire continuous improvement
• Experience in running and evaluating successful promotions
• Ability to work under pressure in a fast-paced, team-centric and safety-driven environment
• Proven organizational skills and strong computer/technology capabilities including Microsoft Office and Social Media
• Exceptional communication and interpersonal skills to effectively communicate with customers, clients and staff
• Ability to work, problem solve and provide solutions independently
• Genuine desire to provide customer service experiences beyond expectations
• Passion for food, people and service excellence
• Desire to grow and learn

Additional Information

What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility
• View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual orientation or gender identity, veteran status, or any other protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request.

Sodexo is committed to providing a safe and healthy working environment. We require that all new hires in hospitals, long-term care facilities, and senior homes be fully vaccinated against COVID-19 and may require other new hires to be fully vaccinated depending on location and scope of employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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