General Manager Community

YMCA of Northern Alberta; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community-focused charity is seeking a General Manager to oversee operations and ensure effective program delivery. The role requires strong leadership and strategic planning skills to support vulnerable populations and manage community services. Candidates should have extensive experience in community programming and staff management, along with a relevant degree. This position offers an opportunity to make a significant impact in the community.

Benefits

Opportunities for professional development

Supportive work environment

Contribution to community health

Qualifications

• 7-10 years of experience in community programming delivery and case management.
• 3-5 years of mid management experience overseeing large teams and complex programs.
• Ability to obtain a Police Information Check with Vulnerable sector check.

Responsibilities

• Lead the development of strategic vision and long-term goals for services.
• Assess trends in service delivery to keep programs relevant.
• Oversee program planning and evaluation to meet client needs.

Skills

Interpersonal skills

Communication skills

Community engagement

Grant writing

Education

University Degree in Social Work, Human Services, Community Development, Recreation

Tools

Microsoft Office

Databases

Job description

Overview

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role :

The General Manager is responsible for the overall operations, overseeing the development, management, and execution of all services within scope. Currently this role oversees YMCA Newcomer Programs in the Regional Municipality of Wood Buffalo and YMCA Housing First programs in Edmonton and Red Deer. The role involves strategic planning, policy development, program implementation, financial oversight, community engagement, facility management and ensuring compliance with regulatory standards. The General Manager plays a key role in advocating for vulnerable populations, managing resources effectively, and ensuring the services achieve positive outcomes for participants, the community and funders.

Responsibilities

• Lead the development and implementation of the strategic vision and long-term goals of services within scope.
• Assess and respond to emerging trends and changes in service delivery, ensuring programs remain relevant and effective.
• Oversee the planning, development, implementation, and evaluation of programs and services to meet the needs of clients, including housing, healthcare, legal assistance, mental health support, and employment.
• Ensure that programs are accessible, culturally appropriate, and deliver quality services to individuals and families in need.
• Monitor program performance, ensuring programs meet established objectives and comply with policies, laws, and funding requirements.
• Collaborate with other departments and agencies to ensure that services are coordinated and holistic.
• Supervise, lead, and manage a team of staff, including case managers, social workers, program coordinators, supervisors, managers, and support staff.
• Develop, manage, and oversee the service area’s budget, ensuring financial resources are used efficiently and effectively.
• Allocate funding for programs, services, and staffing, ensuring that all program expenses align with financial guidelines and organizational priorities.
• Represent the organization in the community, building and maintaining relationships with key stakeholders, government agencies, community groups, and advocacy organizations.
• Establish and monitor key performance indicators for program success, client outcomes, and operational efficiency.
• Develop and implement policies and procedures related to client intake, case management, and service delivery.

Qualifications

• University Degree in Social Work, Human Services, Community Development, Recreation or related field
• Annual registration in a professional organization as required by law if applicable
• Valid Driver’s License and vehicle
• 7-10 year’s experience in community programming delivery and case management
• 3-5 year’s mid management experience overseeing large teams and complex programs.
• Intermediate (Standard) First Aid & CPR-C
• Excellent interpersonal and communication skills, with the ability to build relationships with clients, staff, stakeholders, and community partners.
• Strong understanding of social service systems, community resources, and issues affecting vulnerable populations.
• Experience with grant writing, fundraising, and securing funding for social services programs.
• Knowledge of compliance standards and regulations related to social service delivery.
• Experience with facility management both owned and leased.
• Proficient in Microsoft Office, databases and other technology solutions.
• Able to obtain a Police Information Check with Vulnerable sector check
• Ability to travel within the local community and attend off-site activities.
• Flexibility to work evenings or weekends as needed for community events or meetings.
• Valid driver’s license and access to a reliable vehicle required.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion : Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.