General Manager, Calgary Animal Referral & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading veterinary service provider in Calgary, Alberta, is seeking an experienced General Manager to guide hospital operations and enhance team performance. The ideal candidate has a strong leadership background in healthcare, excellent organizational skills, and a passion for client care. Responsibilities include leading diverse teams, ensuring service excellence, and managing departmental operations. Comprehensive benefits are offered, along with a supportive and inclusive workplace culture.

Benefits

Employer match group RRSP plan

Wellness days and vacation time

Employee assistance program

Continuing education benefits

Personal pet care discounts

Shopping discounts

Qualifications

• Proven leadership experience in a healthcare, veterinary, or service-oriented environment.
• Ability to manage and support multiple specialists and departments.
• Experience with operational budgets, KPIs, and performance metrics.

Responsibilities

• Lead a diverse hospital team, including veterinary specialists and support staff.
• Oversee daily operations and ensure outstanding client and patient experience.
• Champion a strong and healthy workplace culture.

Skills

Leadership in healthcare environment

Interpersonal skills

Organizational skills

Time-management abilities

Budget management

Change management

Job description

General Manager Location: Calgary, AB

Employment Type: Full-Time

Are you a passionate leader who thrives in a dynamic and multifaceted environment? Calgary Animal Referral & Emergency Centre is welcoming an experienced General Manager to join our exceptional team. As General Manager, you will play a vital role in the hospital’s ongoing success—working alongside a dedicated team of professionals and reporting directly to the leader who oversees specialty services in Canada. You will guide hospital operations, support multi-department leads, and ensure excellence in service delivery, people development, team cohesiveness and hospital performance.

What You Will Do

• Lead a diverse hospital team, including multiple veterinary specialists, ER veterinarians, technicians and other support staff

• Champion a strong and healthy workplace culture that aligns with VCA Canada’s values

• Oversee daily operations and ensure an outstanding client and patient experience

• Partner with medical and operational leadership to drive hospital goals and performance

• Review and monitor administrative functions, including hospital scheduling, document control, inventory and building maintenance.

• Use financial reporting tools to assess trends and guide data-driven day-to-day financial decisions

• Lead change management efforts to support continuous growth and improvement

• Proactively connect with staff to anticipate and resolve challenges across departments and specialties

Your Qualifications & Attributes

• Proven leadership experience in a healthcare, veterinary, or service-oriented environment

• Ability to manage and support multiple specialists and their respective departments

• Strong interpersonal and communication skills

• Highly organized with excellent time-management abilities

• Comfortable working in a fast-paced, evolving environment

• Experience with operational budgets, KPIs, and performance metrics

• Change management experience is considered a strong asset

What VCA Canada Offers

• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!

• Membership and dues

• Wellness days, sick days, and vacation time

• Employee assistance program

• Continuing education benefits

• Referral Bonus Rewards

• E-tools to assist with meditation, better sleep, exercise, and focus

• Virtual health care (telemedicine) offers quick access to quality care

• Opportunities to give back in your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

If you are a collaborative leader who values excellence in client care, employee engagement, and operational performance, we invite you to apply.

Email [e-mail]

Application Deadline: December 1, 2025

Hiring Manager: Kim Todd, Regional Operations Director, National Specialty

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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