General Manager

Crunch Fitness Canada; Vaughan; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading fitness company in York Region is seeking a General Manager to oversee gym operations and ensure an exceptional member experience. This position includes motivating and developing a team while focusing on business growth and member retention. Ideal candidates will have experience in a fitness environment, service-oriented management skills, and a growth mindset. The role offers opportunities for career advancement and a flexible schedule.

Benefits

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid training and development

Free membership with guests

Performance-based commission

Qualifications

• Commitment to employee training and development.
• Basic criminal background check is required.
• Proven ability to motivate and lead a team.

Responsibilities

• Foster a welcoming environment for all members.
• Source and hire team members for strong teams.
• Directly manage the team and assign responsibilities.
• Maintain training standards and sell performance.
• Conduct staff meetings, set goals, and energize the team.
• Drive business profitability and achieve objectives.
• Resolve member concerns promptly for retention.
• Monitor staff performance through KPI standards.
• Maintain cleanliness and optimal equipment levels.
• Manage employee payroll and staffing levels.
• Ensure compliance with all policies and procedures.
• Monitor club inventory and restock timely.

Skills

Experience in a fitness environment

Service-oriented management experience

Ownership mentality

Growth mindset

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

We Offer

• Competitive Salary: Paid biweekly and based on experience and skillset
• Performance-Based Commission: Monthly payouts based on KPIs (listed pay includes commission)
• Comprehensive Work/Life Balance: Includes paid vacation, sick time, paid holidays, and personal days
• In-House Sales and Leadership Training: Paid training to enhance your skills
• Earn While You Learn: Paid training on Crunch Connected, our platform
• Continuous Mentorship: Guidance from experienced fitness leaders with over 100 years of combined experience
• Employee Perks: Free membership with guest privileges, discounts, and a daily workout built into your schedule
• Career Advancement: Direct path to franchise ownership
• Transparent Communication: Open-door policy with supportive management
• Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts), and more!

About Crunch Fitness

• Be a part of the greatest growth story ever to be told in the fitness industry!
• The company is rapidly expanding its club footprint throughout Canada, and it is led by a management team with over 100 years of combined experience in the fitness industry.
• With over 500 locations, Crunch Fitness is a leader in offering the highest value to its members at the lowest cost

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Your Schedule

• Monday through Friday
• Flexible Scheduling

Position Overview

The General Manager plays a critical role in ensuring the seamless operations of our gym, aiming to deliver an exceptional member experience within a positive environment while ensuring financial success. This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and development.

Responsibilities

• Community Environment: Most importantly, foster a welcoming, friendly, and warm environment for all members
• Team Building: Source, interview, and hire team members, establishing strong, cohesive teams
• Management Oversight: Directly manage the team, set weekly schedules, and assign responsibilities to ensure smooth operations
• Training Standards: With support, oversee and maintain training standards, coaching and developing team members to enhance sales performance
• Development and Coaching: Consistently develop and coach team members, providing training on employment policies and practices
• Staff Meetings and Goals: Conduct staff meetings, set goals, and energize the team around daily, weekly, and monthly objectives
• Business Growth: Drive business profitability and inspire the team to achieve daily, weekly, and monthly objectives
• Member Retention: Ensure timely resolution of member concerns as retention is a key priority
• KPI Monitoring: Monitor staff performance through scoreboards, ensuring KPI standards are met or exceeded
• Facility Maintenance: Maintain a clean facility with equipment operating at optimal levels
• Payroll and Scheduling: Manage employee payroll and scheduling, ensuring adequate staffing levels at all times
• Product and Service Knowledge: Possess a comprehensive understanding of all offerings, amenities, and equipment utilization
• Compliance and Accuracy: Ensure and monitor compliance with all policies, procedures, and standards, maintaining accuracy in operations
• Inventory Management: Monitor club inventory and ensure timely restocking

Who You Are

• Experience in a fitness environment
• Service-oriented management experience
• Ownership mentality
• Growth mindset
• A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Apply today! We are a very responsive employer!