General Manager

Auto Careers Group; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading automotive recruitment agency in Canada is seeking an experienced General Manager to oversee dealership operations in Toronto. This role encompasses full P&L responsibility, driving sales performance, and developing a high-performing team while ensuring exceptional customer experiences. The ideal candidate should have a proven track record in automotive retail and strong leadership skills.

Qualifications

• Minimum 1 year as a General Manager in automotive retail.
• Minimum 3 years in progressive management roles.
• Strong understanding of dealership operations.

Responsibilities

• Provide strategic leadership for dealership departments.
• Manage dealership P&L budgets and financial performance.
• Drive new and pre-owned vehicle sales performance.

Skills

Leadership Experience

P&L Management

Customer Satisfaction Index (CSI)

Financial Acumen

Recruiting

Education

Proven success as a General Manager

Progressive management experience in automotive retail

Knowledge of Ontario employment legislation

Job description

About the Role

Our client in the Greater Toronto Area is seeking an experienced General Manager to lead dealership operations and drive business growth. This role has full P&L responsibility and oversees sales service parts finance and administration. The GM is accountable for achieving sales targets maximizing profitability developing a high-performing team and delivering exceptional customer experiences.

Our clients dealership has built a strong reputation in the Greater Toronto Area through a genuine commitment to customer service and community involvement. They believe exceptional service starts with listening to their customers team members and the communities they serve.

The ideal candidate will have proven leadership experience as a General Manager in automotive retail a track record of achieving KPIs and profitability targets strong business acumen and the ability to build and mentor teams that consistently exceed expectations.

Key Responsibilities

Leadership & Operations

• Provide strategic leadership and direction for all dealership departments (sales service parts F&I administration).
• Develop and execute business plans to achieve sales volume gross profit and customer satisfaction objectives.
• Manage dealership P&L budgets forecasts and financial performance to ensure profitability.
• Monitor and drive key performance indicators (KPIs) across all departments.
• Ensure compliance with manufacturer standards OMVIC regulations and all applicable laws.
• Oversee facility operations and maintenance.

Team Development & Performance

• Recruit train supervise and evaluate department managers and personnel.
• Coach and mentor managers to consistently achieve and exceed departmental KPIs.
• Foster a positive accountable workplace culture focused on continuous improvement and results.
• Conduct performance reviews and provide coaching to support employee development.
• Manage staffing levels scheduling and compensation structures across departments.

Sales & Customer Experience

• Drive new and pre-owned vehicle sales performance gross profit margins and inventory management.
• Ensure high CSI (Customer Satisfaction Index) scores and strong customer retention rates.
• Address and resolve customer concerns professionally and promptly.
• Develop and execute marketing strategies and promotional campaigns to grow market share.
• Build strong relationships with customers and the local community.

Fixed Operations

• Maximize service absorption efficiency and profitability in Service and Parts departments
• Ensure top-quality service standards and customer satisfaction in Fixed Operations
• Monitor service department performance metrics and implement improvement strategies

Compliance & Risk Management

• Ensure adherence to all federal provincial and local regulations (OMVIC MVDA ESA OHSA).
• Maintain compliance with manufacturer policies procedures and facility standards.
• Oversee workplace health and safety programs and initiatives.
• Manage risk liability and insurance matters across dealership operations.

Required Qualifications

• Minimum 1 year of proven success as a General Manager in automotive retail.
• Minimum 3 years of progressive management experience in automotive retail (Sales Manager GSM or senior leadership roles).
• Demonstrated track record of achieving and exceeding KPIs (sales volume gross profit service absorption CSI scores).
• Strong understanding of dealership operations across sales service parts and finance departments
• Proven ability to manage P&L and drive profitability.
• Knowledge of Ontario employment legislation OMVIC regulations and automotive industry compliance requirements.
• Excellent leadership communication and interpersonal skills
• Strong financial acumen and experience with budget management and financial reporting
• Ability to make data-informed business decisions and identify growth opportunities
• Proficiency with dealership management systems (DMS) and business software
• Valid Ontario drivers license with clean driving record
• Valid OMVIC registration.

Accommodation Statement

Auto Careers Group is committed to providing an inclusive and accessible workplace. We are committed to providing accommodations for persons with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process please contact and we will work with you to meet your needs.

How to Apply

Please submit your resume and cover letter to Brynn at : . We thank all applicants for their interest; however only those selected for an interview will be contacted.

Auto Careers Group is an equal opportunity employer and encourages applications from all qualified individuals. We are committed to employment equity and diversity in the workplace.

Key Skills

Restaurant Experience,Hospitality Experience,Interviewing,Management Experience,Profit & Loss,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Restaurant Management,Retail Management,Recruiting

Employment Type : Full Time

Experience : years

Vacancy : 1