GENERAL MANAGER

Lifetimes Living Inc.; Toronto; On-site; CAD 87,000 - 106,000; Full time

Benefits offered by this job

Competitive wages & bonuses

Employee benefits

RRSP matching

Job summary

The Millwood Retirement Residence in Toronto, ON is seeking a General Manager to oversee day-to-day operations, ensure quality care for Residents, and lead a team across internal and external activities. The GM also serves as Privacy Officer, implementing confidentiality and security standards while reporting to the Director of Regional Operations.

The role requires strong leadership, budget oversight, and a deep understanding of senior care regulations, with a focus on driving resident

Qualifications

• College Diploma or University Degree in a related discipline is an asset.
• Excellent communication skills, both verbal and written.
• 5 years of experience dealing with seniors in a Retirement Home setting is preferred.
• Familiar with the following Acts: Employment Standards Act, Workers' Compensation Act, Public Health Act, Retirement Homes Act, Occupational Health & Safety Act, Labour Relations Act, Coroner's Act, Regulated Health Professions Act.

Responsibilities

• Demonstrates organizational values and ethics in professional behaviour.
• Lives the vision, mission, and standards in interactions with Residents.
• Manages budget planning and monitors performance monthly.
• Leads the team and ensures quality care is provided to Residents.
• Prepares annual operational and capital budgets and tracks results.

Skills

Leadership

Budgeting

Communication

Seniors care

Education

College Diploma/University Degree (asset)

Job description

The Millwood Retirement Residence, Toronto, ON, CA

Salary Range: $96,500.00 To $96,500.00 Annually

“How do you bring kindness to others every day?”

Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well‑being directly impacts the lives of those in our care.

The General Manager (GM) reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community.

The General Manager is the Privacy Officer designated for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.

Wage Rate

The starting annual salary is $96,500.

Vacancy

This is an existing vacancy.

Responsibilities:

• Demonstrates organizational values and ethics in their professional behaviour and performance,
• Lives the vision, mission, values, legislation & standards in each interaction with associates and Residents,
• Understands and applies the Residents’ Bill of Rights,
• Mobilizes the management team to achieve the goals for the community and the goals and objectives of the Support Office,
• Demonstrates within the team a relaxed manner and a skill in ‘going with the flow’ emphasizing people’s individual needs and not tasks and routines while ensuring work requirements are met,
• Has the authority to hire, direct, and manage the performance and development of all managers and associates,
• Has the authority to suspend and discharge associates and managers (in consultation with the RDO),
• Is able to manage unionized associates within the framework of the collective agreement,
• Prepares annual operational and capital budgets and monitors performance monthly against them,
• Seeks to remove all potential controlling elements of care cultures and to remove all features of a ‘them and us’ care approach
• Responsible for the day-to-day operations of the community,
• Meets with Residents/families to resolve problems/concerns/complaints, reviews suggestions, and communicates on a regular basis with the Residents and their families,
• Attends Resident meetings as requested in order to discuss concerns/complaints and suggestions,
• Inspires others to be motivated and work with passion, and empowers all team members,
• Develops proper fire safety and emergency procedures for implementation in the normal operation of the community,
• Deals personally with any federal, provincial, or municipal inspections; responds to areas of non-compliance and recommendations,
• Undertakes and meets all legal requirements within the context of promoting individuals’ rights and measuring/reducing elements of risk,
• Maintains a consistent focus on targeted marketing and leasing results,
• Completes performance reviews on all direct reports annually,
• Responds to complaints as required, ensuring that the Retirement Homes Act is followed,
• Any and all other tasks as assigned

Qualifications:

• A College Diploma or University Degree in a related discipline is an asset,
• Excellent communication skills, both verbal and written,
• 5 years of experience dealing with seniors in a Retirement Home setting is preferred,
• Is qualified because of knowledge, training, and experience to organize the work and its performance,
• Is familiar with the provisions of the following legislation: Employment Standards Act of Workers' Compensation Act, Public Health Act, Residential Tenancies Act, Retirement Homes Act, Occupational Health & Safety Act, Residential Tenancies Act, Labour Relations Act, Coroner's Act, Regulated Health Professions Act, ORCA Standards
• Has a good understanding of organization-wide information practices; both internal and external flow of information, data collection tools, and the information system,
• Ability to develop and implement budgetary guidelines for all departments,
• Has excellent communication and leadership skills,
• Demonstrated understanding of/empathy for the needs of seniors,
• Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance, and confidentiality,
• Candidates must possess an Ontario Driver’s License and the ability to travel within Ontario,
• Ability to lead a team by setting an example in a direct and positive manner,
• Ability to embrace various skills from the team to maximize the potential to enhance the well‑being of all individuals,
• Has experience in managing complex projects, Previous managerial experience in a retirement home or long‑term care home setting is an asset,
• Has the understanding to implement the privacy program and respond to areas where the standard is inadequate,
• Has access to resources,
• Must have a clear vulnerable sector screen, no older than 6 months TB results less than 6 months, evidence of flu shot, must be able to provide three work references.

What do we offer you?

• Competitive wages and bonus opportunities
• Support for personal and professional growth
• Employee benefits
• Employee and Family Assistance Program
• Matching RRSP contribution

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.

We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process please contact the hiring manager.