General Manager

Optima Living; Surrey; On-site; CAD 150,000 - 200,000; Full time

Job summary

A healthcare and hospitality organization in Metro Vancouver is seeking a General Manager responsible for operational support in a retirement community. The ideal candidate will have at least 5 years of experience in property management and a relevant diploma or degree. Exceptional interpersonal and organizational skills are crucial for success in this role. This position emphasizes team building and fostering a positive culture among residents and staff.

Qualifications

• Minimum 5 years of experience in property management or a relevant diploma/degree.
• Experience in a retirement setting is preferred.
• Completion of CPR and First Aid is an asset.

Responsibilities

• Provide day-to-day operational support.
• Build and nurture a strong interdisciplinary team.
• Drive results through others and promote engagement.

Skills

Interpersonal skills

Organisational skills

Communication skills

Problem-solving

Education

Relevant diploma or degree in healthcare administration/long-term care or hospitality

Job description

Let us welcome you home at The Evergreen Hamlets in Surrey BC

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident‑centered approach where the Resident, is the focus of all our endeavours.

Role Summary

As the General Manager you are responsible for providing day‑to‑day operational support. This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team. This position reports to the Senior Director of Operations.

Key Responsibilities

Talent Management

• Build and nurture a strong interdisciplinary team of Managers and Front‑line employees: source, select and onboard key talent.
• Responsible for setting and implementing site level vision, mission, values, and organizational strategies.
• Ability to drive results through others.
• Actively plan for growth and successions in pipeline development.
• Ability to inspire a diverse, employer of choice culture with a focus on “Let Us Welcome You Home.”
• Provides coaching and mentoring.
• Conducts performance evaluations.
• Promotes team building and engagement.

Ensure Our Commitment to Best in Class and Excellence

• Reward and recognize those who embody our “Best‑in‑Class approach” and to those who live by our credo of ‘Let us Welcome You Home’
• Maintains compliance with provincial legislation and accreditation standards.
• Interact with residents to resolve enquiries in a friendly, service‑oriented manner.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognising health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in‑services and fire drills.

Financial Competencies

• Budget creation and implementation.
• Having the skills and knowledge to make informed decisions about managing within a budget.
• Demonstrates the ability to analyse data and financial statements establishing targets and driving results.

Managing Relationships

• Inspires a positive culture for families, residents, and employees.
• Stakeholder Awareness – Is able to forge strong positive partnerships with our external stakeholders and suppliers to advance organisational priorities.

Miscellaneous

• Other duties as assigned to support operational requirements.

Qualifications & Experience

• Minimum (5) five years of experience in property management and or a combination of a relevant diploma or degree program in healthcare administration/long‑term care or hospitality.
• Experience in a retirement setting is preferred.
• Completion of CPR and First Aid is an asset.
• Exceptional interpersonal skills with peers, residents, visitors, and operational partners.
• Superior organisational skills with the ability to handle multi‑resident requests.
• Superior oral and written communication skills.
• Demonstrate the ability to prioritise and problem‑solve.

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check