General Manager

Custom Software Systems Inc.; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading hotel management company in Ottawa is looking for a General Manager to oversee the Microtel Inn & Suites by Wyndham Kanata. This role requires a proactive leader with over 5 years of hospitality experience, strong budgeting skills, and commitment to community engagement. The General Manager will drive operations, maintain high guest satisfaction, and foster a positive team environment. Competitive compensation and potential relocation support are offered, along with opportunities for career advancement in a vibrant community.

Benefits

Competitive compensation package

Performance bonus

Possible relocation allowance

Comprehensive training

Career advancement opportunities

Qualifications

• 5+ years of progressive hospitality or leadership experience.
• Proven record of balancing guest satisfaction and financial performance.
• Ability to lead and coach a team effectively.

Responsibilities

• Lead day-to-day hotel operations ensuring brand compliance.
• Maintain high guest satisfaction by monitoring service delivery.
• Collaborate with corporate support teams across various functions.

Skills

Leadership Skills

Guest Services

Budgeting

Recruitment

Community Engagement

Job description

Overview

Microtel Inn & Suites by Wyndham Kanata, located in Kanata, ON, is on the unceded traditional territory of the Algonquin Anishinaabe People. The 106‑room modern hotel opened in summer 2022 and offers a pool, fitness centre, complimentary breakfast, lobby bar, lounge and meeting space.

Position

General Manager – Microtel Inn & Suites by Wyndham Kanata (Ottawa West), ON

What You’ll Do

• Lead all aspects of day‑to‑day hotel operations, ensuring a consistent, brand‑compliant Microtel experience for guests.
• Build, coach and retain a high‑performing team culture rooted in guest service, respect, inclusion and pride in the hotel and local community.
• Drive strong financial performance through disciplined labour management, cost control, forecasting and collaboration with MasterBUILT support teams.
• Maintain high guest satisfaction by actively monitoring service delivery, guest feedback and online reputation, and addressing opportunities in real time.
• Ensure full compliance with Microtel brand standards, health and safety requirements and internal policies and reporting expectations.
• Collaborate closely with MasterBUILT corporate support teams across operations, sales, revenue management, marketing, human resources and accounting.
• Act as an ambassador for Kanata, building meaningful relationships with local businesses, suppliers, schools and community partners to strengthen the hotel’s presence and reputation.

Qualifications

• 5+ years of progressive hospitality or leadership experience.
• Strong recruitment, training and leadership skills – able to lead and coach a team from the ground up.
• A proven record of balancing guest satisfaction and financial performance.
• Community‑minded with experience or interest in Indigenous relations and local partnerships.
• Previous experience with budgeting, forecasting and operational decision‑making.
• A hands‑on, positive approach – the ability to roll up your sleeves and lead by example.

What We Offer

• Competitive compensation package with performance bonus.
• May be eligible for relocation allowance.
• Temporary housing support may be available if relocating.
• Comprehensive training and leadership development.
• Potential for career advancement within the MasterBUILT Hotels network.
• The opportunity to make a lasting mark in a great community.

Commitment to Reconciliation

MasterBUILT Hotels is committed to reconciliation and to creating inclusive workplaces that reflect the communities we serve. We encourage applications from Indigenous candidates and those passionate about hospitality, inclusion and community leadership.

How to Apply

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/901. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls, please. Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.