General Manager

Treehouse London; London; On-site; CAD 73,000 - 111,000; Full time

Job summary

A leading hospitality venue in London seeks an inspiring leader to ensure exceptional guest experiences. The successful candidate will build strong relationships with the team and guests and achieve strategic goals. If you're innovative and resilient, this role offers a fulfilling career in a supportive environment with various benefits including bonuses, discounts, and professional development opportunities.

Benefits

Bonus Scheme

Real-time pay access

Discounted stays

50% off food and drinks

Wellness offers

Savings on shopping and activities

Career growth support

Long-Service Awards

Referral bonus

24/7 support

Bereavement Leave

Pension Scheme

Qualifications

• Innovative, creative, and excited by change.
• Effective in time management, organized, and comfortable working in a fast-paced environment.
• An empathetic individual who builds strong relationships with the team, guests, and the local market.

Responsibilities

• Inspire your team to deliver excellence for guests.
• Establish clear performance goals and monitor success.
• Achieve strategic and commercial goals for the business.

Skills

Leadership

Analytical thinking

Time management

Empathy

Resilience

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Ready to take the next step in your hospitality / leadership career?

At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career you're proud of.

At Treehouse London, you will enjoy the stunning location, panoramic views across the capital’s skyline, 95 bedrooms, and work alongside our teams at Madera restaurant and our rooftop bar, The Nest.

About the Role :

You will inspire your team to deliver excellence for our guests, ensuring attention to detail throughout the guest journey, leaving no stone unturned in your quest for excellence.

You will establish clear performance goals, inspire, lead, and coach the team to deliver success. Along the way, you will achieve strategic and commercial goals that invest in our collective future—both for the business and our people.

About You :

• Innovative, creative, and excited by change.
• A sociable character who your team will follow, yet also analytical, monitoring your business, forecasting the future, and driving the team to capitalize on opportunities.
• Effective in time management, organized, and comfortable working in a fast-paced environment.
• An empathetic individual who builds strong relationships with the team, guests, and the local market.
• Resilient, with the ability to stay calm and bounce back when needed.
• The face and heartbeat of our hotel—our guests, the local market, and our team want to follow you!

About Us :

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

Our values—Respect, Integrity, Sustainability, and Excellence (RISE)—are at the core of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future—for our business, communities, and the planet. We work daily to deliver excellence and create outstanding experiences for our guests.

Benefits :

• Bonus Scheme: Your hard work pays off with our annual bonus scheme.
• Get Paid in Real-Time with Wagestream: Track your pay live, access funds when needed, and get financial tips—all in real-time.
• Stay, Relax, and Recharge: Enjoy discounted stays across our venues. Bring friends and family for a well-earned break.
• Delicious Discounts: 50% off food and drinks across our hotels, bars, and restaurants.
• Spa Discounts: Enjoy wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Savings on shopping, cinema trips, and fun days out.
• Rise with Us: From apprenticeships to leadership programs, we support your career growth.
• Long-Service Awards: Celebrate milestones from one year of service, with extra annual leave as a thank-you.
• Recommend a Friend: Earn a bonus when your referral joins the team.
• 24/7 Support: Access confidential Employee Assistance Programme anytime.
• Bereavement Leave: Support when life gets tough.
• Pension Scheme: Plan for your future with our pension plan.