General Manager

P3 Veterinary Partners; Halifax; On-site; CAD 150,000 - 200,000; Full time

Job summary

A veterinary healthcare provider in Halifax is seeking an experienced General Manager to lead operations at Coastal Care Veterinary Emergency & Referral Hospital. The role involves overseeing administrative tasks, fostering teamwork, and enhancing patient care while ensuring compliance and financial efficiency. Candidates must have significant experience in hospital operations and a background in veterinary services is preferred.

Benefits

Comprehensive health benefits package

Unlimited continuing education funds

Veterinary discounts for employees

Clothing allowance

Qualifications

• 5+ years of experience in hospital operations with budget management.
• Experience in developing strategic business plans.
• Proven track record of leading teams in a customer service-focused environment.

Responsibilities

• Oversee and nurture the pet experience in the hospital.
• Develop annual budgets and business plans for the hospital.
• Manage client and patient care compliance.

Skills

Team-oriented communication

Relationship building

Negotiation and influence

Strategic thinking

Leadership in hospital operations

Education

College or university degree in business or related field

Certified Veterinary Practice Management designation or similar

Tools

Veterinary practice management software (e.g., AVImark)

Job description

P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full‑time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS.

If you inspire others and are interested in an opportunity to lead – search no further!

The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive – a welcoming, profitable, energizing, and rewarding place to work.

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

Responsibilities

• Administrative and operational tasks and functions
• Strategic Planning
• Business plan development and championing its implementation
• Accreditation, Certification and other Medical SOPs
• Client Care, Patient Care and Compliance
• KPI management, Best Practices and Operational SOPs
• Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
• Teambuilding and Professional Development, considering patient and hospital needs
• Human Resources Management & Conflict Resolution
• Hiring, Onboarding, Training
• Performance Reviews
• Client Service & Hospital marketing support
• Monthly analysis and reporting, and operationalizing areas for improvement

Pets

• Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care
• Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
• Expand clinical services and service offerings
• Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses

People

• Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
• Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
• Foster teamwork, collaboration and manage peer‑to‑peer and intra‑group coaching
• Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
• Cultivate an inspirational environment that is a great place to work throughout veterinary healthcare
• Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
• Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
• Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
• Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
• Act as a positive role model, using a collaborative approach and assuming positive intent
• Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
• Set others up for success and foster open, proactive, and cooperative relationships
• Collaborate with Department Leads to set individual and Hospital non‑financial performance goals. These include specific patient care and client experience metrics
• Ensure clients, team members and all other key stakeholders experience engaging, motivating and empowering interactions
• Assist in developing industry‑leading compensation, benefits and rewards programs
• Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Practice

• Develop annual budgets and short- and long‑term business plans for Hospital
• Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes
• Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms
• Oversee regular strategy & budgeting meetings
• Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
• Ensure the Hospital is efficient & profitable
• Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand
• Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated
• Ensure that bi‑annual inventory counts are performed and that inventory is maintained within approved budgetary levels
• Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)
• Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases

Qualifications & Experience:

• Proven team-oriented communicator with experience in effectively coaching, advising and leading people
• Proven ability to build and nurture relationships at all levels
• Ability to negotiate, influence and communicate in a clear and effective manner
• Proven experience implementing sustainable solutions and creating impact
• An approach that is progressive, strategic, humble, and achievement oriented
• Experience leading and supporting significant growth
• A vision to foster an inclusive, employee‑centric culture
• In‑depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives
• 5 years or more of experience in hospital operations with budget management and profit and loss responsibility
• Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred
• Knowledge of veterinary practice management software, such as AVImark, is preferred
• Experience in developing strategic and multi‑year business plans, resource forecasts, and in managing operational budgets is an asset
• Certified Veterinary Practice Management designation or similar is an asset
• College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset.
• A love for animals!

Total Compensation

• A Competitive Wage Rate
• A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
• Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)
• Enhanced Mental Health Practitioner Coverage
• P3 Pawsitive Health & Lifestyle Spending Account
• Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
• Employee Assistance Program
• Paid Licensing & Membership Dues
• Paid Vacation Time
• Paid Sick & Personal Emergency Days
• Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)
• Clothing Allowance
• Eligibility for EBITDA‑based Performance Bonus

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Contact: Submit your Resume & Cover Letter to [e-mail] today!