General Manager

JRoss Recruiters; British Columbia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading hospitality management company is seeking a General Manager to oversee operations at a full-service hotel in British Columbia. The ideal candidate will have at least 3 years of experience and a thorough understanding of hotel management, financials, and team leadership. This role offers the chance to drive profitability and enhance guest experiences while fostering a culture of growth and collaboration.

Qualifications

• Minimum 3 years of experience as General Manager at a full-service branded hotel or resort.
• Deep knowledge of hotel operations, financial management, marketing, HR, and safety/security protocols.
• Proven ability to manage large-scale hotel operations with a strong understanding of hospitality standards and service delivery.
• Excellent verbal and written communication skills in English.

Responsibilities

• Analyze occupancy, revenue, and other performance reports to make data-driven decisions that maximize profitability.
• Prepare and interpret complex operational and financial reports for ownership and corporate teams.
• Recruit, hire, supervise, and mentor department heads.
• Conduct performance evaluations and develop improvement plans.

Skills

Leadership

Analytical skills

Communication

Team development

Flexibility to travel

Job description

Job Summary

The General Manager will analyze occupancy, revenue, and other performance reports to make data-driven decisions that maximize profitability. They will lead the development and ongoing revision of the business plan, annual budgets, and monthly forecasts.

Responsibilities

• Analyze occupancy, revenue, and other performance reports to make data-driven decisions that maximize profitability.
• Lead the development and ongoing revision of the business plan, annual budgets, and monthly forecasts.
• Prepare and interpret complex operational and financial reports for ownership and corporate teams.
• Recruit, hire, supervise, and mentor department heads to ensure effective operations in all functional areas.
• Conduct performance evaluations, develop improvement plans, and provide coaching to the leadership team.
• Oversee all aspects of talent management, including hiring, training, discipline, open communication, and terminations.
• Act as a key representative of the property in the local community and with current or potential clients to enhance brand image and business development.
• Participate in union and labour relations activities, including collective bargaining and conflict resolution.
• Conduct regular property walkthroughs to monitor cost control, cleanliness, maintenance, and service quality.
• Attend corporate meetings, sales events, and serve on internal committees as required.
• Collaborate with Human Resources to ensure consistent handling of employee relations in accordance with company policies.
• Maintain a visible presence on the property and ensure availability in accordance with operational needs.
• Perform other job-related duties as assigned.

Requirements

• Minimum 3 years of experience as General Manager at a full-service branded hotel or resort.
• Deep knowledge of hotel operations, financial management, marketing, HR, and safety/security protocols.
• Proven ability to manage large-scale hotel operations with a strong understanding of hospitality standards and service delivery.
• Excellent verbal and written communication skills in English.
• Strong leadership and interpersonal skills with the ability to build, motivate, and develop high-performing teams.
• Ability to analyze complex reports and drive performance through strategic decision-making.
• Flexibility to travel for corporate meetings, site inspections, and sales engagements.

Corporate Culture

The client is a leading hospitality management company with a diverse portfolio of upscale, upper-upscale, and luxury hotels and resorts across the U.S. and Canada. Their portfolio spans both premium branded properties as well as high-end independent and lifestyle hotels. They foster a culture of collaboration, innovation, and growth, where diverse perspectives are valued, and associates are empowered to excel. They are committed to providing exceptional service and creating an environment where both guests and employees thrive, ensuring a dynamic and rewarding experience at every level.

We are an equal opportunities employer and welcome applications from all qualified candidates.