General Manager

Chartwell Retirement Residences; Aurora; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading retirement living organization in York Region is seeking a General Manager to lead teams and drive service excellence. The ideal candidate has 3-5 years in a leadership role, preferably in retirement living or hospitality, and possesses strong communication and decision-making skills. Join a dynamic team dedicated to making people’s lives better.

Qualifications

• Experience in a Retirement Living, Hospitality, or another relevant sector.
• Minimum of 3-5 years experience in a leadership role.
• Ability to interact with residents and community professionals.

Responsibilities

• Lead an interdisciplinary team of Managers and front line employees.
• Ensure focus on financial and customer service results.
• Engage employees and promote a service excellence culture.

Skills

Operations management experience

Strong communication skills

Decision-making skills

Problem-solving skills

Budget management skills

Job description

Job Description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Our General Managers are accountable to:

Manage Talent

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results

• Expect personal accountability
• Recognize and reward results
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess

• Experience in a Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.