GCC Product Manager: ServiceNow & GenAI (Remote)

Deloitte Canada; Remote; CAD 85,000 - 156,000; Full time

Job summary

A leading professional services firm is seeking a professional with strong contact center technology experience to support their Global Contact Center. This role requires integrating the business strategy with software capabilities, driving innovation in contact center automation, and identifying opportunities for enhancing operational efficiency. Ideal candidates will have over 7 years of technology delivery experience, expertise with ServiceNow, and excellent stakeholder communication skills. The position offers a competitive salary and the option for remote work.

Benefits

Competitive salary

$4,000 per year for mental health support

Flexible benefit spending account

Qualifications

• 7+ years of experience in technology delivery.
• Proven track record in managing multi-disciplinary teams.
• Strong experience with ServiceNow and contact center technologies.

Responsibilities

• Integrate business strategy with software capabilities for the Global Contact Center.
• Drive innovation for contact center automation and operational efficiency.
• Research industry trends and identify technology opportunities.

Skills

Contact center technology experience

Analytical abilities

Stakeholder management

Executive communication

Agile methodologies

API understanding

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related

Tools

ServiceNow ITSM

Genesys Cloud CX

Job description

A leading professional services firm is seeking a professional with strong contact center technology experience to support their Global Contact Center. This role requires integrating the business strategy with software capabilities, driving innovation in contact center automation, and identifying opportunities for enhancing operational efficiency. Ideal candidates will have over 7 years of technology delivery experience, expertise with ServiceNow, and excellent stakeholder communication skills. The position offers a competitive salary and the option for remote work.