Gas Heating Service Technician (Sign-on Bonus)

Irving Oil Ltd.; Halifax; On-site; CAD 62,000 - 77,000; Full time

Benefits offered by this job

Safety training provided

Pension plan

Sign-On Bonus

Flexible Benefits Plan

Wellness allowance

Paid Vacation

Volunteer day program

Annual wellness allowance

Job summary

Irving Oil Ltd. in Halifax is seeking a Gas Heating Service Technician to service customer systems, diagnose issues, perform installations and ensure safe, reliable operation.

You will respond to service requests with strong communication, lead projects when required, and mentor junior team members while maintaining safety policies. A valid Gas Technician license is required; Dual licensing (Oil and Gas) is an asset.

Qualifications

• Gas Technician license required.
• Dual licensing (Oil and Gas) is an asset.
• Knowledge of wiring, plumbing and some air conditioning is required.
• 2–4 years of experience preferred.

Responsibilities

• Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues.
• Responsible for responding to customers’ needs within established guidelines.
• Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation.
• Analyze existing processes and make recommendations to improve them using best practices and previous experience.
• Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project.
• Mitigates risk by identifying potential threats.
• Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely.
• Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers.
• Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members.
• Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc.
• Understand the requirements of the job and work independently with a minimal degree of supervision.
• Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example.

Skills

Customer service

Heating equipment installation

Troubleshooting

Communication

Education

Diploma / Certification

Job description

As a Gas Heating Service Technician you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, doing routine maintenance on their existing systems and installing new equipment. Your goal will be to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete, and the satisfaction of our customers needs.

What We Offer

• Work Environment – Safety training and all equipment provided
• Flexible Work Model – Structured rotational schedule, home after each shift
• Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues.
• Responsible for responding to customers’ needs within established guidelines
• Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation
• Analyze existing processes and make recommendations to improve them using best practices and previous experience
• Provide consultative services within defined area. Participate in projects and may lead a stream of work within a project.
• Mitigates risk by identifying potential threats
• Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
• Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers
• Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members
• Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc
• Understand the requirements of the job and work independently with a minimal degree of supervision.
• Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example

Your Skills

• Strong written and verbal communication skills are required, with a customer service focus
• Ability to install and service various types of heating equipment
• Ability to work in a fast-paced environment with strict deadlines

Your Experience

• A valid Gas Technician license is required.
• Dual licensing (Oil and Gas) is an asset
• Knowledge of wiring, plumbing and some air conditioning is required
• 2-4 years of experience is preferred

The expected salary range for this position is $61,993 - $77,492. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements

• Work Experience Operations
• Education Diploma / Certification

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.

Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.