Gaming Floor F&B Manager – Lead & Grow Guest Experience

Playground Poker; Kahnawake; On-site; CAD 58,000; Full time

Job summary

A leading gaming destination in Kahnawake is seeking an experienced Food and Beverage Manager. The role involves overseeing day-to-day operations, ensuring guest satisfaction, and leading a dynamic team. With a competitive salary of $58K and benefits like free on-site gym access and discounts on food, this position is perfect for someone passionate about the food and beverage industry. Candidates must have at least 2 years of management experience and be bilingual in English and French.

Benefits

Competitive compensation

Discounts on food

Opportunities for career advancement

Free parking

Free on-site gym access

Company-wide events

Playground Cares volunteer opportunities

Qualifications

• Minimum of 2 years of management experience within a full-service restaurant.
• Demonstrated ability to drive revenue without sacrificing team and customer experiences.
• Highly organized, responsible, and reliable.
• Ability to work cohesively as part of a team and build relationships.
• Excellent understanding of customer service with a focus on satisfaction.

Responsibilities

• Ensure compliance with established workflows, procedures, and processes.
• Complete checkpoints on each shift and provide corrective measures if needed.
• Knowledge of Point of Sales and Beverage control systems.
• Maintain continuous guest interactions and provide feedback on guest experiences.
• Manage guest complaints and concerns to ensure total guest satisfaction at all times.

Skills

Management experience

Customer service focus

Organizational skills

Team building

Bilingual (English and French)

Education

2 years of management experience in a full-service restaurant

Job description

A leading gaming destination in Kahnawake is seeking an experienced Food and Beverage Manager. The role involves overseeing day-to-day operations, ensuring guest satisfaction, and leading a dynamic team. With a competitive salary of $58K and benefits like free on-site gym access and discounts on food, this position is perfect for someone passionate about the food and beverage industry. Candidates must have at least 2 years of management experience and be bilingual in English and French.