Game Facilitator (Store Associate)

Activate Games; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A technology company is seeking individuals for a part-time role that involves facilitating games and assisting customers at check-in. The position requires strong communication skills, the ability to work in a fast-paced environment, and willingness to work various shifts. Perks include competitive wages, opportunities for advancement, and a fun work environment.

Benefits

Competitive wage

Opportunities for advancement

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am.

Responsibilities

• Facilitate games and assist customers at check-in.
• Clean facility and maintain a comfortable work environment.
• Monitor and assist with game play as necessary.

Skills

Customer service experience

Strong communication skills

Multi-tasking

Time management

Energetic

Friendly

Outgoing

Job description

Overview

EnterTheGame Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Edmonton South store located at 1949 98 St NW.

Responsibilities

The Duties And Responsibilities

Game Facilitation

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participate with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handling any malfunctions with support of the Team Leads
• Maintain a clean and comfortable work environment

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in process
• Handle cash, debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Facility Maintenance

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying Team Leads immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi-tasking, and time management skills
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

The Perks

• Competitive wage
• Opportunities for advancement
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.