Future Opening: Club Manager

Planet Fitness - PF Baseline Fitness; Grand Forks; On-site; CAD 40,000 - 60,000; Full time

Job summary

A fitness club in Grand Forks seeks a full-time Supervisor to oversee gym operations and ensure a positive member experience. Responsibilities include managing team members, ensuring excellent customer service, and maintaining club standards. Minimum qualifications include at least one year of managerial experience and strong communication skills. Benefits include a scholarship program and free membership for an individual and a guest.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Oversee gym operations ensuring positive member experiences.
• Recruit, hire, train, and supervise team members.
• Ensure customer service excellence at all times.
• Order supplies and manage inventory.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Overview

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• Front desk responsibilities including greeting and welcoming members, gym tours, member service issues/questions, and related tasks.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Skills and Competencies

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works to solve problems.
• Problem Solving: analyzes information, considers alternatives, and plans to resolve situations; seeks assistance when needed.
• Diplomacy: demonstrates tact and appropriate behavior and language.
• Communication: maintains timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend