Fundraising Associate

Ray of Hope; Kitchener; On-site; CAD 37,000 - 43,000; Full time

Job summary

Ray of Hope is seeking a Full-Time Fundraising Associate to support the Director of Development in donor care, data management, and communications within a busy Development and Communications Department. The role emphasizes donor relations, gift processing, and event support.

Responsibilities include coordinating donor communications, maintaining donor software (Virtuous), producing reports in Excel, and assisting with major fundraising events.

Qualifications

• Completion of post-secondary education in fundraising, communications, marketing or related field.
• Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role.
• Experience in donor relations or customer service is an asset.
• Data management with a fundraising CRM experience is a benefit.
• Event experience is an asset.
• Communications experience is an asset.
• Marketing and design experience is an asset.

Responsibilities

• Donor care and customer service duties including engaging with donors by phone, email, and in person, and sending welcome packages and thank you letters.
• Manage donor software and input donor information, gifts, and notes; process monthly donations and tax receipts; reconcile donations.
• Create and schedule social media posts and design communications materials; assist with website updates and marketing collateral.
• Plan and manage major fundraising events with the Director of Development; lead event day setup and registrations; support third-party fundraising platforms.

Skills

Microsoft Office 365

Canva

Social media

Interpersonal skills

Education

Post-secondary education in fundraising, communications, marketing or related field

Tools

WordPress

Virtuous CRM

MS Excel

Job description

Full-Time Fundraising Associate

Position Hours: Monday to Friday, 8:30am - 4:30pm
Wage Range: $27.20 - $31.43

*We kindly ask that candidates limit the use of AI tools in preparing an application & we do not use AI for recruitment with human recruiters screening submissions.

Overview

The Fundraising Associate will support the Director of Development in day-to-day activities of a multi-faceted Development and Communications Department. This position will have a large focus on donor care, donation & data management, and communications. The incumbent will be responsible for the administrative duties associated with donor care, donation & data management, and communications. The Fundraising Associate also provides copy editing for donor communication, social media content, and marketing materials, plus will take a lead role in our major fundraising events, while supporting and enhancing all ongoing donor strategies.

Donor Care & Customer Service – 20%

• Engage with community members regularly by phone, email, letter, digital streams, and in person (i.e., responding to questions, info requests & updates, donations over the phone, etc.)
• Respond to donor specific questions & requests
• Help build and maintain relationships with donors through regular touch points
• Produce and send new donor welcome packages, thank you letters, and cards/notes

Donation & Data Management – 50%

• Manage and maintain donor software through accurately inputting donor information, gift amount, contact notes, and other related info
• Manage and maintain monthly partner donations
• Develop and produce a variety of reports in donor software (Virtuous) and MS Excel
• Complete one-time and/or annual tax receipts for donors
• Complete monthly donation reconciliation reports
• Manage all bank deposits
• Complete Gift in Kind (GIK) donation requests

Communications – 20%

• Create and schedule regular social media posts
• Design communications materials (i.e., graphics for social media posts)
• Help make updates to the website as needed
• Design and/or edit marketing materials such as brochures, stand-up banners, with the support of the marketing committee

Event Management – 10%

• Help plan major fundraising events with the support of the Director of Development
• Lead overall event organization, event day site setup and registration
• Assist donors with third party fundraising platforms (i.e., peer to peer sites)
• Provide third-party event support
• Other duties as may be assigned from time to time

Qualifications

Education

• Completion of post-secondary education in fundraising, communications, marketing or related field

Experience

• Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role
• Experience in donor relations or customer service is an asset
• Data Management with a fundraising CRM experience is a benefit
• Event experience is an asset
• Communications experience is an asset
• Marketing and design experience is an asset

Certifications

• Foundations of Fundraising Course or similar course is useful

Knowledge/Skills/Abilities required to be successful in this position

• Ability to read and interpret procedure manuals and reports
• Ability to analyze and present numerical data in tables, spreadsheets and forms
• Proficient with Microsoft Office 365, WordPress, Canva
• Sound knowledge and experience with a Customer Relations Managament system like Virtuous
• Ability to utilize social media platforms and website management tools
• Ability to organize daily/weekly projects and refocus when pulled off task
• Ability to work with minimal supervision
• Well-developed interpersonal skills
• Willingness to learn, completion of Virtuous Academy, CNOY 101 event training
• Foundations of Fundraising

Requirements

• Vulnerable Sector Check/Police Check
• Valid, unrestricted Class "G" Ontario Driver's licence
• Ministry of Transportation Drivers Abstract through Service Ontario
• Travel to area community organizations and businesses
• Statement of Faith Agreement bonification

Physical Demands

• Manual dexterity required
• Interacts with employees, management and the public at large
• Sitting, standing, bending and walking
• Repetitive work, detail oriented, work requiring deep focus
• Position is an "in-office" position regarding requirements to answer phone calls, respond to donor requests, and calling donors for purposes of updating financial information
• Position is located at the reception desk to offer our best customer service experience to the community
• Overtime may be required during specific peak times