Fully Remote Customer Care Specialist

Mashreq Bank; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking Customer Care Representatives to join their remote support team. This role involves assisting customers, troubleshooting issues, and providing information about products and services. Ideal candidates will have excellent communication skills, a customer-first attitude, and the ability to work effectively from home. Opportunities for growth and flexible working hours are available.

Benefits

Competitive hourly rate with performance-based bonuses

Paid training and continuous skill development

Supportive team culture

Qualifications

• Strong communication skills in English.
• Ability to work in a remote environment.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot basic to complex customer concerns.
• Document customer interactions in the CRM system.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Basic computer literacy

Ability to remain calm under pressure

Multitasking and time management

Positive mindset

Education

High school diploma or equivalent

Job description

A leading customer service provider is seeking Customer Care Representatives to join their remote support team. This role involves assisting customers, troubleshooting issues, and providing information about products and services. Ideal candidates will have excellent communication skills, a customer-first attitude, and the ability to work effectively from home. Opportunities for growth and flexible working hours are available.