Full Time Tactical Security Guard

Regal Security Inc.; Welland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security services firm in Welland is seeking a full-time Tactical Security Guard to ensure safety and provide exceptional customer service at Seaway Mall. The ideal candidate must possess strong communication skills, relevant certifications, and a background in security. This role involves maintaining site security, responding to emergencies, and engaging positively with clients. Competitive pay of $19.05/hr with health benefits after 3 months.

Benefits

Health benefits after probation period

Qualifications

• At least 1 year security experience in a commercial setting required.
• 5 years residency in Canada mandatory.
• Strong verbal and written communication skills are essential.
• Use of Force certification would be an asset.
• Ability to manage multiple tasks concurrently is necessary.

Responsibilities

• Provide outstanding customer service as a front-line representative.
• Complete walking and vehicle patrols, ensuring site safety.
• Respond to emergency situations and calls for service.
• Document complaints and incidents, notifying supervisors as needed.
• Monitor CCTV and other security systems effectively.

Skills

Open availability on all days

Customer service-driven

Clear English communication skills

Attention to detail

Observation skills

Professional presentation

Decision making

Teamwork

Understanding of the Trespass to Property Act

Reliability and common sense

Education

University degree or college diploma in a relevant field

Valid Security Licence

Valid First Aid / CPR & AED Certification

WHMIS Certification

G Driver’s License with a clean abstract

Tools

Microsoft Office

Google software

Job description

Regal Security Inc. is currently seeking a full‑time Tactical Security Guard at Seaway Mall in Welland, ON.

Ideal Candidate Must Have

• Open availability on all days, including holidays
• Customer service‑driven individual
• Clear English communication skills in all areas (verbal and written)
• Detailed and thorough record‑keeping (memo book, incident reports, etc.)
• Keen observation and attentiveness
• Professional physical deportment and presentation
• Decision making, critical thinking, reliability, common sense, and exceptional judgment
• Able to work as an effective team member and assist in leading other team members accordingly
• Firm understanding of the Trespass to Property Act and Criminal Code of Canada

Job Duties and Responsibilities

• Provide outstanding and personalized customer service as a front‑line representative of Regal Security and the represented site
• Complete walking patrols, vehicle patrols, and inspections of the site’s infrastructure and equipment; report any hazards, deficiencies, etc. to ensure safety and security
• Respond to all emergency situations and calls to service (service calls, medical emergencies, disturbances, rule violations, building issues, etc.)
• Address any complaints and document reports and incidents; notify supervisors and Property Manager as required
• Maintain a daily notebook
• Ensure the integrity of the building (doors, accessible areas are secure during and after building hours)
• Report all incidents, on‑site activities, positive interactions and service challenges to the Security Supervisor/Security Manager
• Develop and maintain a positive professional relationship with tenants, customers, emergency services, and other agencies as they relate to the represented site
• Enforce property rules and regulations, including the Trespass to Property Act, to maintain the security and safety of the clients and their assets
• Actively monitor CCTV, fire systems, and access systems
• Review, understand, and follow site post orders as identified for represented site
• Perform duties as otherwise assigned by the Security Manager/Senior Management Team

Qualifications

• A proven background with a minimum of 1 year security experience in a commercial setting
• 5 years residence in Canada is mandatory
• Strong verbal and written communication skills
• Use of Force certification would be an asset
• A university degree and/or college diploma in a relevant field (Police Foundations, protection, security, and investigation, criminology, etc.) would be an asset
• Valid Security Licence
• Valid First Aid / CPR & AED Certification
• WHMIS Certification
• Holder of a valid G Driver’s License with a clean driver’s abstract and record of insurance, and over the age of 25 for insurance purposes
• Strong organizational skills to manage multiple tasks concurrently
• Strong investigation, research, and strategic analytical skills
• Strong administrative, project management, and multi‑tasking skills
• Adapts well to challenges and works well under pressure
• Computer literacy and proficiency required; strong working skills with iOS, Windows Devices, Microsoft Office, and Google software

Compensation

• Pay rate will be $19.05/hr
• Health benefits are available for full‑time employees upon completion of 3 months probation

Why Choose Regal Security?

Regal Security Inc. is an established and growing security company that offers a vast array of professional and dependable security guard services across the Greater Toronto Area and Southwest Ontario.

Our Everyday Superhero™ guards are selected and trained to protect our client’s assets, property, employees, and tenants, using a custom‑designed security solution for every client within the sectors we serve.

Every member of the Regal security team, and every service that is carried out, is directed by the Regal guiding principle: Strength & Honor™. With this in mind, Regal’s security guards are known as Everyday Superheroes™ – they are friendly, well‑trained and, most importantly, proud, as they go above and beyond the call of duty to uphold Regal’s high standards.

THE REGAL SECURITY MISSION IS ‘YOUR PEACE OF MIND’™

Equal Opportunity Employment

Regal Security Inc. welcomes all candidates equally and encourages all qualified candidates, from women and men including persons with disabilities, members of visible minorities, and Aboriginal persons, to apply.

Regal provides accommodation for applicants with disabilities during the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please contact us to request accommodation.