Full-time Student Success Specialist (Pembroke)

algonquincollege; Eastern Ontario; On-site; CAD 52,000 - 61,000; Full time

Job summary

Algonquin College's Pembroke Campus seeks a Student Success Specialist to support learners' academic journeys and collaborate with Faculty, Program Coordinators, and Chairs. The role focuses on proactive outreach to-at-risk students and implementing retention initiatives within the enrollment management framework.

Reporting to the Manager of Community & Student Affairs, you will develop individualized academic-success plans, guide course loads, withdrawals, and pathways, and connect students

Qualifications

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or a related field.
• Minimum three (3) years of experience working with adult learners and supporting academic success.
• Experience implementing student-success, academic-advising, learner-support, or retention initiatives.
• Experience analyzing and interpreting information from multiple sources.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, judgment, and problem-solving skills.
• Ability to manage multiple priorities and deadlines independently.
• Ability to work collaboratively and handle confidential information appropriately.
• Proficiency with Microsoft Office and the ability to learn College information systems.

Responsibilities

• Conduct proactive outreach to students at key points in their academic journey.
• Develop individualized academic-success and progression plans.
• Guide registration, course loads, withdrawals, transfers, pathways, returning to studies, and graduation requirements.
• Refer students to appropriate College and community supports.
• Review at-risk and progression information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with academic and student-service partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression information to identify trends and recommend improvements.

Skills

Communication

Interpersonal skills

Analytical skills

Organizational skills

Problem solving

Time management

Collaboration

Confidentiality

Microsoft Office

Education

Diploma or degree in Social Sciences / Education

Tools

Excel

Student Information System

Learning Management System

CRM platforms

Reporting tools

Job description

Department: Community and Student Affairs

Position Type: Full-Time Support

Salary Range: $38.09-$44.04-Hourly

Sc heduled Weekly Hours: 36.25

Anticipated Start Date: November 16, 2026

Land Acknowledgment

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description

Reporting to the Manager of Community & Student Affairs, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty, Program Coordinators, and Chairs, the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learner's journey and fulfills multiple responsibilities related to specialized progression supports and guidance.

A major focus of this position is proactively reaching out to learners deemed "at risk" through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty, Program Coordinators, and Chairs) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students.

Working closely with Faculty, the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. As part of their duties, the incumbent will meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and services. The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success, offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.

Key responsibilities

• Conduct proactive outreach to students at key points in their academic journey.
• Develop individualized academic-success and progression plans.
• Guide registration, course loads, withdrawals, transfers, pathways, returning to studies, and graduation requirements.
• Refer students to appropriate College and community supports.
• Review at-risk and progression information and coordinate interventions.
• Develop and deliver academic-success workshops and onboarding activities.
• Collaborate with academic and student-service partners on retention strategies.
• Maintain accurate and confidential advising records.
• Track participation and evaluate student-success initiatives.
• Analyze withdrawal and progression information to identify trends and recommend improvements.

Required qualifications

• Minimum three (3) year diploma or degree in Social Sciences, Adult Learning, Education, or a related field.
• Minimum three (3) years of experience working with adult learners and supporting academic success.
• Experience implementing student-success, academic-advising, learner-support, or retention initiatives.
• Experience analyzing and interpreting information from multiple sources.
• Excellent communication and interpersonal skills.
• Strong analytical, organizational, judgment, and problem-solving skills.
• Ability to manage multiple priorities and deadlines independently.
• Ability to work collaboratively and handle confidential information appropriately.
• Proficiency with Microsoft Office and the ability to learn College information systems.

Assets

• Experience in a postsecondary environment.
• Experience with academic progression advising.
• Experience developing and facilitating workshops.
• Experience using Excel, student-information systems, learning-management systems, CRM platforms, or reporting tools.

This position requires regular on-site work at Algonquin College's Pembroke Campus and is not eligible for remote or hybrid work.

Why Join Algonquin College?

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

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