Full-Time Student Optician: North Vancouver, BC

Specsavers Norge; North Vancouver; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

3 weeks vacation

Birthday Leave

Vision care

Family discounts

Health & dental

HSA

EAP

Career growth

Job summary

Specsavers in North Vancouver is hiring a Student Optician to guide customers through eyewear choices, under supervision of a Licensed Optician. You will assist with frame and lens selection, perform dispensing measurements with digital tools, and support a fast-paced retail team dedicated to high standards in eyecare.

The role requires enrollment in an Opticianry program and at least 2 years of customer service experience, with a focus on customer relationships and product recommendations.

Qualifications

• Be enrolled in an Opticianry post-secondary program in your province.
• Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice.
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results.
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Responsibilities

• Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
• Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
• Perform accurate dispensing measurements using Specsavers digital tools and conduct quality assurance checks on eyewear.
• Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
• Manage after-care services, including resolving complaints with effective problem-solving techniques.
• Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
• Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
• Coach and support team members in developing optical knowledge and skills, fostering professional growth.
• Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.

Skills

Customer service

Retail environment

Organization

Flexibility

Friendly demeanor

Product knowledge

Styling advice

Education

Opticianry program enrollment

Job description

Company: Specsavers

Location: 2029 Lonsdale Ave, North Vancouver V7M 2K4
Hours: Weekend availability required, up to 40 hours per week, based on business needs.

Welcome to Specsavers -where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace in Canada and 12th globally by Great Place to Work, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

As aStudentOpticianat Specsavers,you’llplay a key role in helping customers see and feel their best.You’llguide them through their eyewear choices, ensuring every pair of glasses is tailoredto provide comfort, style, andoptimalfunction.

Under the supervision of a Licensed Optician, you’ll collaborate with our retail and clinical teams, to support customers with personalized advice and championing the quality and standards that Specsavers is renowned for.

Key Responsibilities

• Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
• Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
• Perform accurate dispensing measurements using Specsavers digital tools and conduct quality assurance checks on eyewear.
• Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
• Manage after-care services, including resolving complaints with effective problem-solving techniques.
• Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
• Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
• Coach and support team members in developing optical knowledge and skills, fostering professional growth.
• Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.

What We’re Looking For

• Be enrolled in an Opticianry post-secondary program in your province
• Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Compensation: $18.25/hr - Actual compensation will be determined based on experience.

• Vacation: 3 weeks of paid vacation (prorated for hours worked)
• Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
• Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
• Friends & Family Discounts: 4 vouchers per year, each offering 25% off
• Health & Dental Coverage: Comprehensive coverage starting on your first day
• Health Care Spending Account
• Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
• Career Growth: Ongoing investment in your professional development and advancement
• Collaborative : We work together as one Specsavers to deliver our purpose
• Curious : We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous : We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making
• Compassionate : We care, support, and help each other
• Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [e-mail] . We will work with you to meet your needs and ensure a fair and equitable experience.