Full Time Store Manager (Store 2472 - Cambrian Road)

Pet Valu Canada Inc. (Company); Ottawa; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Management training

Product knowledge

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building

Job summary

Pet Valu Canada Inc. in Ottawa is seeking a Store Manager to coach and develop a team and deliver world-class service to customers while helping Pet Parents select the right nutrition and other solutions for their pets.

You will recruit, train, schedule, supervise staff, ensure store standards, manage inventory, audits, and community outreach, with opportunities for advancement in a pet-focused retail environment.

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
• Reliable means of transportation to and from the store.
• Observe and coach employees to provide feedback around sales techniques and customer service.
• Industry experience is an asset.

Responsibilities

• Ensure customer service standards are met and maintain courteous relationships with the community (e.g. Humane Society).
• Manage a team including recruiting, scheduling, training, day-to-day task assignment, supervision and coaching.
• Ensure staff adhere to corporate standards and procedures.
• Coordinate order placements, maintain inventory, ensure audits and safety audits are completed, arrange minor store repairs, complete corporate paperwork.
• Coordinate efforts of staff to achieve targeted store results.
• Other duties as required.

Skills

Customer service

Retail management

People skills

Attendance flexibility

Reliable transportation

POS knowledge

Lifting 50lbs

Conflict resolution

Tools

POS system

Job description

Location: Ottawa, Ontario

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns. At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview:

As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

Store Address: 3850 Cambrian Road Unit B2 Ottawa, ON K2J 6N2 Canada

What you get:

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What you do:

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.