Full Time Store Manager (Store#1416 Truro)

Pet Valu Canada Inc. (Company); Truro; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Industry promotion potential

Job summary

Pet Valu Canada Inc. is seeking a Store Manager in Truro, NS to lead daily store operations and drive customer-first service. You will recruit, train, and supervise staff while ensuring top-notch community engagement and adherence to company standards.

The role requires 2+ years in retail management, comfort with POS systems, weekend/evening shifts, and the ability to lift 50 lbs. Strong communication and coaching skills are essential.

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work weekends and evenings.
• Reliable transportation to and from the store.
• Observe and coach employees to provide feedback on sales techniques and service.
• Capacity for understanding inter-team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repetitively.
• Industry experience is an asset.

Responsibilities

• Maintain courteous relationships within the community (e.g., Humane society).
• Manage a team of employees including recruiting, scheduling, training, assigning tasks, supervision and coaching.
• Ensure operational standards and procedures are followed at the store level.
• Coordinate order placements, maintain inventory, perform store and safety audits, coordinate repairs, handle corporate paperwork.
• Coordinate staff efforts to achieve targeted business results.
• Perform other duties as required.

Skills

Customer service

Retail store management

Team leadership

Scheduling

People coaching

Inter-team conflict handling

POS system knowledge

Attendance reliability

Tools

POS system

Job description

Location: Truro, Nova Scotia

Store Address: 87 Robie St Truro, NS B2N 1K8

Job Overview

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns. At Pet Valu, we're Pet Experts, and we're pet lovers, too.

What you get

• Management training
• Product knowledge
• Pet oriented career-building environment
• Wage: $18 - $25/hour

What you do

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society).
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching.
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level.
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork.
• Business Results coordinate efforts of store staff to achieve targeted results.
• Other duties and tasks as required.

What you bring

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in pet care industry.
• Possess outgoing and friendly personality with strong customer service skills.
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings.
• Ability to have reliable means of transportation to and from the store.
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service.
• Capacity for understanding inter-team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repetitively.
• Industry experience an asset.

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.